Field Service Technician

6 days ago


Makati City, National Capital Region, Philippines Wealthlink Full time

A field service technician is a trained employee who travels to work on equipment and machinery. These skilled employees support operations in a wide variety of settings. Field service technician employers range from large corporations to small consulting firms and service providers.

Duties and Responsibilities
  • Provide support in a timely and professional manner consistent with company standards.
  • Prepare for repairs, verify site readiness, and document challenges for quick resolution.
  • Provide client visits, customer service, and support during field dispatch.
  • Manage all on-site repair, installation, maintenance, and testing tasks.
  • Comprehend customer requirements and make appropriate recommendations.
  • Build positive relations with clients.
  • Suggest changes to service to fulfill customers' needs.
  • Diagnose errors or technical problems and determine proper solutions.
  • Align workflow with schedule.
  • Produce timely and detailed service reports.
  • Coordinate with the technical team and share information across the organization.
  • Contribute to the development of processes and procedures.
Qualifications
  • Preferably male.
  • With TESDA NCII/NCIII Certification preferred.
  • Graduate of vocational/technical course in one of the following:
    • EIM (Electrical Installation and Maintenance)
    • RAC/DOMRAC (Refrigeration and Air Conditioning Servicing)
  • Not more than 40 years old.
  • With or without experience as a technician.
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