
Business Analyst/Operations
4 weeks ago
We are seeking a highly organized and proactive consultant to provide direct support to one of the client's practice leaders. This role is ideal for someone who thrives in a dynamic environment, excels at building processes from the ground up, and is comfortable wearing multiple hats across process improvement, template creation, and general operational support.
The position is not customer-facing and focuses solely on internal support. It may grow into a broader operations role, depending on performance and evolving business needs.
Key ResponsibilitiesCollaborate closely with the Practice Leader to build and document internal processes and workflows
Develop templates, SOPs, trackers, and internal documentation using Microsoft tools
Assist with project coordination, follow-ups, and task tracking to support strategic initiatives
Use tools like Microsoft Visio or Lucidchart for process mapping and visualization
Prepare internal reports or summaries as needed
Maintain confidentiality while working with sensitive company information
Identify and implement improvements to streamline operations
Support ad hoc administrative and operational tasks
Proven experience in process building, operations, executive assistance, or project coordination
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with Visio or Lucidchart for workflow design
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Comfortable working independently with minimal supervision
Prior exposure to or interest in AI tools is a plus and may open the door to expanded responsibilities
Must be able to work during U.S. time zones
Experience in professional services, consulting, or accounting environments
Familiarity with workflow automation or AI tools (bonus)
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