Virtual Assistant/Customer Service Representative

4 weeks ago

Cebu City, Central Visayas, Philippines Metacom Careers Full time

We are looking for a dedicated and customer-oriented Virtual Assistant – Customer Support to join our growing team onsite at our Cebu City office. This role is similar to a traditional Call Center Agent position, focusing on handling customer inquiries and support tasks via phone, email, and live chat. If you are a strong communicator and team player who enjoys helping customers, we'd love to hear from you

Why Work With Us

Supportive Environment – Be part of a vibrant, collaborative workplace that values every voice

Career Development – Ongoing training and clear career paths for long-term growth

Competitive Compensation – Great pay, performance-based bonuses, and paid time off

Comprehensive Benefits – Health and wellness programs to support your well-being

Positive Culture – Enjoy team events, recognition programs, and a people-first culture

Responsibilities

Resolve customer issues, inquiries, and complaints in a timely and professional manner

Maintain a high level of empathy, patience, and professionalism with every customer interaction

Stay up to date on company products, services, and internal support processes

Qualifications

Open to High School and College Graduates

Customer Service Experience Is a Plus But Not Required

Excellent verbal and written communication skills

Ability to work onsite in a fast-paced setting

Positive attitude, team player, and a willingness to learn

What We Offer

Competitive salary

Day One HMO plus 3 dependents

Paid training and continuous learning opportunities

Positive and team-oriented work environment

Convenient office location in Cebu City

APPLY NOW

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