IT Administrator III

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Position summary and responsibilities are described below.

• Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, networks, and servers.
• Collaborate with solution architects, DevOps, cybersecurity, and IT leadership to ensure scalability, security, and reliability.
• Conduct capacity planning, resource utilization analysis, and disaster recovery planning.
• Evaluate, select, and implement new technologies to enhance efficiency and performance.
  • System Administration & End-User Support
    • Provides advanced technical support, troubleshooting complex hardware, software, and network issues
    • Manages escalated help desk tickets, ensuring timely resolution
    • Installs, configures, and maintains desktops, laptops, mobile devices, and peripherals
    • Performs software installations, upgrades, and patches
    • Works with vendors and IT teams to resolve system-related issues
      • Security & Compliance
        • Develops, implements, and enforces security measures to protect systems and data
        • Maintains security policies, access controls, and authentication mechanisms
        • Conducts security audits, vulnerability assessments, and incident response
        • Oversee firewalls, endpoint protection, and other security tools
        • Ensure compliance with data privacy regulations and organizational standards
          • System Monitoring & Performance Optimization
            • Implement monitoring tools to track system health, performance, and availability
            • Analyze performance metrics to identify and resolve bottlenecks
            • Conduct performance tuning, load balancing, and capacity optimization
            • Develop disaster recovery and business continuity strategies
            • Lead performance testing and provide recommendations for improvements
            • Stay current with emerging technologies, tools, and industry trends
            • Evaluate and recommend hardware, software, and networking solutions
            • Lead technology projects, including upgrades, migrations, and integrations
            • Test and validate new technologies before deployment
            • Coordinate with vendors for procurement and implementation
              • Documentation & Reporting
                • Maintains accurate documentation of systems, configurations, and procedures
                • Creates and updates technical guides, user manuals, and knowledge base articles
                • Prepares reports on performance, incidents, and support metrics
                • Contributes to documentation standards and compliance requirements
                • Provides technical leadership and guidance to IT administrators
                • Mentors junior staff, fostering skill development and knowledge sharing
                • Coordinates and prioritizes team tasks for effective project delivery
                • Promotes collaboration and communication across IT and business units
                • Participates in IT strategic planning and decision-making
                Essential Qualifications "What You'll Need"
                • Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
                • 5-7 years IT Administrator or in a related role, with a focus on managing complex IT infrastructure.
                • 5-7 years Microsoft 365 administration (Exchange, SharePoint)
                • Exchange Online, including mailbox management
                • Administer SharePoint Online and OneDrive, including site design and structure, and ensure proper permission configurations align with organizational access and security policies.
                • Experience with scripting and automation tools (e.g., PowerShell, Python)
                • 5-7 years Mimecast email security
                • Manage Mimecast instance, including domain integration, policy configuration, and administration of email security protocols (SPF, DKIM, DMARC) to ensure secure and authenticated communication
                • Configure and manage DNS records, including SPF and DKIM
                  • Knowledge, Skills and Abilities
                    • Strong knowledge of computer systems, hardware, software, and networks
                    • Experience in system administration tasks, including user management, server administration, and configuration management
                    • Familiarity with network administration and troubleshooting, including TCP/IP, DNS, DHCP, and VPN
                    • Proficiency in operating systems (Windows, Linux/Unix), virtualization technologies, and cloud platforms
                    • Understanding of IT security principles, best practices, and compliance requirements
                    • Excellent problem-solving, analytical, and troubleshooting skills
                    • Strong leadership and interpersonal skills
                    • Project management experience and relevant certifications (e.g., MCSE, CCNA) are a plus
                    • Ability to work toward goals, meet deadlines, and contribute positively to the team environment
                    • Ability to communicate effectively in English both verbally and in writing
                    • Skilled in the use of Microsoft Office products
                    Seniority level
                    • Mid-Senior level
                    Employment type
                    • Full-time
                    Job function
                    • Information Technology
                    Industries
                    • Software Development and Technology, Information and Media

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