Head Customer Experience Design
2 weeks ago
The Head of Customer Experience Design will lead & strategize the creation of end-to-end customer experiences across bank wide touchpoints & backend support units through deeper understanding of customer current experiences.
He will head and manage a unit that co-creates better end-to-end experiences for customers through process improvement partnerships with the business units using data-driven and structured business process improvement tools. Coverage will be the end-to-end customer journey or the whole customer life cycle from Acquisition/Account Opening to Servicing/Maintenance and Attrition Management. He will drive the streamlining of processes for faster, convenient, accessible & error-free delivery of competitive service. In addition, he will help define the distinctive value and experiences the bank may consider to provide to its targeted customers through its products and services. He will lead the creation of a unique and signature end-to-end experience across customer touchpoints and segments.
The role also includes reporting to the CEO, President and members of the Senior Manco, the progress on cross-functional efforts to improve the design on processes that impact customer experiences.
#J-18808-Ljbffr-
Head Customer Experience Design
3 weeks ago
Manila, National Capital Region, Philippines EastWest Bank Full timeAbout the job Head Customer Experience Design The Head of Customer Experience Design will lead & strategize the creation of end-to-end customer experiences across bank-wide touchpoints & backend support units through a deeper understanding of current customer experiences. He will head and manage a unit that co-creates better end-to-end experiences for...
-
Customer Experience Head
2 weeks ago
Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full timeCLIENTOur client is a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video...
-
Customer Experience Head
3 weeks ago
Manila, National Capital Region, Philippines Robinsons Supermarket Corporation Full timeJob Summary The Customer Experience Head sets the strategic direction and develops a customer-centric experience roadmap for both offline and digital touchpoints, overseeing the execution of initiatives to enhance the overall customer experience. Responsibilities Develop and implement strategic initiatives aimed at improving customer satisfaction and...
-
Customer Experience Design Lead
2 weeks ago
Manila, National Capital Region, Philippines EastWest Bank Full timeAbout the JobThe Head of Customer Experience Design will lead and strategize the creation of end-to-end customer experiences across bank-wide touchpoints and backend support units through a deeper understanding of current customer experiences.He will head and manage a unit that co-creates better end-to-end experiences for customers through process...
-
Head of Customer Experience
2 weeks ago
Manila, National Capital Region, Philippines SeaBank Philippines Inc. Full timeAbout the OpportunityWe are looking for an experienced Head of Customer Experience to lead our customer service team at SeaBank Philippines Inc.Key ResponsibilitiesManage customer service operations to deliver high-quality services.Lead cross-functional teams to improve customer satisfaction and retention.Develop and maintain extensive knowledge of bank...
-
Customer Experience Manager
1 week ago
Manila, National Capital Region, Philippines Compass Experience Labs Full timeThe Compass Experience Labs team is seeking a skilled Customer Experience Manager to oversee the centralized Workforce RTA (Real-Time Adherence) team. This individual will be responsible for analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.Key ResponsibilitiesAnalyze reporting, staffing, and scheduling...
-
Customer Experience Lead
6 days ago
Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full timeWe are looking for a talented Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for designing and delivering exceptional customer experiences across all touchpoints.The ideal candidate will have experience in customer relationship management, with a proven track record of driving customer satisfaction and...
-
Head of Customer Touchpoint Strategy
2 weeks ago
Manila, National Capital Region, Philippines EastWest Bank Full timeAbout the Job DescriptionThe Head of Customer Experience Design will be responsible for developing and implementing end-to-end customer experiences across bank-wide touchpoints and backend support units.He will work closely with business units to identify areas for process improvement, using data-driven approaches and structured business process improvement...
-
Design Department Head
7 days ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeWe are seeking a seasoned Design Department Head to lead our creative team at Omeba Solution Inc. As a key member of our design department, you will be responsible for overseeing the development of creative projects, leading a team of designers, and collaborating with other departments to achieve project goals.Responsibilities:Oversee end-to-end creative...
-
Customer Experience Director
5 days ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeJob SummaryWe are seeking a seasoned Customer Experience Director to join our team and drive exceptional customer experiences. As a key member of our leadership team, you will be responsible for leading and managing a team to deliver outstanding customer experiences.In this role, you will coach associates to ensure the achievement of company and client...
-
Learning Experience Designer
2 weeks ago
Manila, National Capital Region, Philippines Bobbitech Enterprises Full timeRole Summary:The Learning Experience Designer will be responsible for creating immersive and interactive learning experiences that engage and educate staff. As a key member of our learning and development team, you will work closely with subject matter experts to design and develop comprehensive training programs that meet business objectives.Key...
-
Customer Experience Lead
5 days ago
Manila, National Capital Region, Philippines TTEC Customer Care Management Philippines Inc Full timeKey ResponsibilitiesLeadership and Coaching: Motivate and lead your team to achieve exceptional customer experience and business results.Performance Management: Manage multiple tasks and projects simultaneously, monitor absence and attendance, process payroll, and perform other administrative duties.Talent Development: Coach and mentor your team members to...
-
Head of Customer Engagement
2 days ago
Manila, National Capital Region, Philippines Payfuture Full timeAbout the RoleWe are seeking an experienced Head of Customer Engagement to lead our Customer Success Team at Payfuture. As a strategic leader, you will be responsible for driving customer satisfaction, retention, and success while implementing strategies to improve team performance and processes.Responsibilities:Lead and mentor a team of Customer Success...
-
Senior Technical Designer
3 weeks ago
Manila, National Capital Region, Philippines SOG design Full timeSenior Technical DesignerAre you passionate about architecture design and eager to work on diverse projects? SOG Design is a leading architectural and interior design firm dedicated to designing cutting-edge structures that inspire and transform spaces, is looking for a talented Senior Technical Designer (Architecture) to join our dynamic team.About Us: At...
-
Australian Financial Specialist Needed
3 days ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeFinancial Accountant WantedWe are seeking an experienced Financial Accountant to join our team at All for One Customer Experience. As a Financial Accountant, you will be responsible for managing the financial aspects of our business, including accounts payable, accounts receivable, and payroll. Manage the general ledger, including the monthly balance sheet,...
-
Remote Accounting Position Available
3 days ago
Manila, National Capital Region, Philippines All for One Customer Experience Full timeJob DescriptionWe are seeking a highly skilled and experienced Financial Accountant to join our team at All for One Customer Experience. The successful candidate will be responsible for managing the financial aspects of our business, including accounts payable, accounts receivable, and payroll. Manage the general ledger, including the monthly balance sheet,...
-
Building Design Expert
5 days ago
Manila, National Capital Region, Philippines DG Design Full timeRequired Skills and Qualifications:To be successful in this role, you must have at least 2-3 years of professional experience as a Structural designer (not site). PRC Licensed Civil Engineer is an advantage but not required. Familiarity with design codes such as NSCP and AISC is also beneficial.
-
Head of Recruitment Marketing and Design
1 week ago
Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full timeAbout the RoleWe are looking for a highly motivated Head of Recruitment Marketing and Design to join our team at VXI Global Holdings B.V. (Philippines).Key ResponsibilitiesCampaign Development: Develop and articulate a clear creative vision for campaigns and projects, provide detailed art direction to designers ensuring visual consistency, adherence to brand...
-
Customer Experience Design Manager
2 days ago
Manila, National Capital Region, Philippines GlaxoSmithKline Full timeSite Name: Finance Center BuildingPosted Date: Apr 14 2025Position Summary: This role sits under the GSK PH Omnichannel Team and is responsible for defining overall channel strategy, mapping out end-to-end customer journeys, activating & scaling digital channels, analyzing campaign effectiveness, and continuously improving customer experience.Major...
-
Head of Customer Engagement
1 week ago
Manila, National Capital Region, Philippines Best Reliable Resources PH Full timeAs a Head of Customer Engagement at Best Reliable Resources PH, you will play a critical role in developing and implementing customer engagement strategies. We are seeking an experienced professional to lead our customer engagement team and drive customer satisfaction and loyalty.Key Responsibilities:Lead the customer engagement team in developing and...