Electronic Banking Head

3 days ago


Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time

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Responsibilities:

  1. Responsible for the development of EBI human resources (hiring, trainings, etc.)
  2. Approve and manage all:
    1. Infrastructures;
    2. New initiatives;
    3. Admin matters;
    4. Expenses;
  3. Approve all process improvement initiatives of the unit.
  4. Build relationship with external tie-up entities and partners.
  5. Elevate to external counterparties (head office units) all concerns/service issues pertaining to tie-ups and partnerships and ensure proper resolution of each.
  6. Act as technical resource person as needed.
  7. Address all issues/concerns elevated by Team managers.
  8. Responsible for Performance management of the unit.
  9. Approve all resources needed by the Team.
  10. Perform other duties that may be required by the Team Leader and the Bank.

Leadership:

  1. Identifies potential problem situations within assigned teams through brainstorming of Team leaders/members and draws plans to address such potential problems.
  2. Directs the prioritization of processes and jobs, and when necessary reorganizes to meet the deadline changes and updates.
  3. Focuses and aligns team's strategic plans to EBI's business goals and objectives.
  4. Administers employee policies, practices, procedures, and work rules appropriate for the unit.
  5. Implements periodic self-audit to ensure compliance of processes and work rules and quality standards.
  6. Manages and monitors compliance on Control Plans and Control Functions Checklists.

People Management:

  1. Manages officers and processes of the team to comply with Service Level Commitments in order to prevent complaints from customers and process partners.
  2. Evaluates training needs of assigned team members and facilitates their cross-training and prepares development plans for them.
  3. Conducts formal performance management and regular mentoring of Team Members.
  4. Ensures that assigned team members have appropriate training, work instructions, and tools to successfully do their job.

Qualifications:

  1. Competence to expertise in managing all EBI implementations/arrangements.
  2. Competence to expertise in providing strategies and plans to optimize performance of the unit.
  3. Competence to expertise in implementing preventive measures on system-related errors.
  4. Knowledge in Management of bank Infrastructures and systems.
  5. Expertise in implementing long-term solutions to problematic processes.
  6. Expertise in designing Process improvements for all products/services supported by EBI.
  7. Abreast with the latest industry best practices.
  8. Ability to influence business partners and other officers outside the unit.
  9. Excellent oral and written communication skills.
  10. Proficiency in conducting trainings and certifications for EBI and SR EBI Officers.
  11. Has strong leadership skill.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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