Group Manager

7 days ago


Quezon City, National Capital Region, Philippines Linda Hausermann & Associates Full time

Job Title: Group Manager - Operations
Campaign: Travel
Location: Bridgetowne, Quezon City, Philippines
Work Set-up: Onsite
Salary Range: PHP 80,000 - 100,000 per month

Job Summary:

We are seeking a highly skilled and experienced Group Manager - Operations to oversee the operations of our Travel Campaign. The ideal candidate will have extensive experience in BPO operations, strong expertise in travel domain management, and a proven ability to drive performance, manage teams effectively, and ensure client satisfaction.

Key Responsibilities:
  • Oversee day-to-day operations of the travel campaign, ensuring efficiency and adherence to company and client standards.
  • Develop and implement strategic operational plans to meet business objectives and improve overall performance.
  • Manage performance metrics and drive results by monitoring KPIs such as customer satisfaction, quality, productivity, and financial performance.
  • Provide leadership and mentorship to operational teams, ensuring high levels of employee engagement and retention.
  • Collaborate with internal stakeholders and client representatives to address concerns, implement process improvements, and drive operational excellence.
  • Ensure compliance with company policies, industry regulations, and quality assurance standards.
  • Analyze operational data, identify trends and opportunities, and make data-driven decisions to optimize processes.
  • Lead continuous improvement initiatives to enhance efficiency, reduce costs, and improve customer experience.
Qualifications & Requirements:
  • Educational Background: Bachelors degree from an accredited institution.
  • BPO Experience: Minimum of 10 years in business process outsourcing (BPO) operations, specifically in the travel sector.
  • People Management Experience: At least 3 years in a leadership or managerial role, overseeing operational teams.
  • Strong travel domain expertise with a deep understanding of industry trends, policies, and customer expectations.
  • Excellent communication skills in English, with the ability to interact effectively with clients, stakeholders, and team members.
  • Strong analytical and problem-solving skills to assess operational challenges and implement effective solutions.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Proficiency in performance management, employee engagement, and client relationship management.

Qualified and Interested candidates should send CV to deborah@gratitudeindia.com

#J-18808-Ljbffr
  • Group Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsSalesInsuranceChat SupportJob Title: Group Manager - OperationsCampaign: InsuranceWork set-up: Onsite , AlabangWork schedule: To be discussed (usually morning to mid shift)Salary: PHP 140,000 - 150,000Qualifications:• At least 2nd year college completed.• At least 3-5 years solid experience as a Sr Operations Manager in BPO setup• Must have...


  • Quezon City, National Capital Region, Philippines Brent Group Of Company Full time

    About UsBrent Group Of Company is a leading organization in the industry, committed to delivering exceptional results and driving business growth. We are seeking a highly skilled Group Operations Manager to join our team and contribute to our success.The successful candidate will be responsible for leading the operations team, developing and implementing...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key skillsBanking and Finance IndustryStrong leadershipUS MortgageUS Bankingvoice accountDelivery ExcellenceAnalyticalJob Title: Group Manager-OperationsCampaign: Banking & Financial ServicesWork set-up: Onsite, Quezon CityWork schedule: Night shiftSalary: PHP 120k-150kTarget start date: ASAPQUALIFICATIONS:• Must have 5+ years' strong experience as an...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job Description:We are seeking a talented Group Development Lead to join our team at Manpower Core Group Inc. As a key member of our organization, you will be responsible for developing and delivering training programs that meet the business needs of our clients.About the Role:Evaluate individual and organizational performance to ensure training is meeting...


  • Quezon City, National Capital Region, Philippines TapTalent Full time

    We're Hiring: Group Warehouse ManagerWe are looking for a highly organized and experienced Group Warehouse Manager to oversee our warehouse operations in Quezon City. The ideal candidate will have a proven track record in logistics management, ensuring efficient inventory control and timely distribution of goods.Location: Quezon City, PhilippinesWork Mode:...


  • Quezon City, National Capital Region, Philippines Brent Group Of Company Full time

    Position Purpose:Overall in charge of Operations. Ensuring company compliance with Labor, Safety Practices, and Environmental standards.Provide team leadership that helps promote company programs to pursue targeted goals and objectives.Engage with unit's officers in broader organizational strategic planning.Provide direct management of key functional...


  • Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Intermediate Group UnderwriterAre you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.Why choose Manulife?Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding...


  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. Our team in Manila plays a critical role in executing our strategy and deliver what matters most to our customers and the bank.About the JobThis is a permanent full-time role, located in Makati or Quezon City, with dayshift work hours. You will work...


  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    At Australia and New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About UsWe provide banking and financial services and operate across more than 30 markets. We are among the top 4 banks in Australia, the...


  • Quezon City, National Capital Region, Philippines Ateneo Full time

    Posted 16 days ago and deadline of application is on 30 Mar.Recruiter was hiring 13 hours ago.Job DescriptionUnder the supervision of the Central Facilities Management Office Director, the Facilities and Utilities Group Head provides oversight of the following functional sections:Energy and Utilities ManagementEquipment and Motorpool ManagementAV Services...


  • Makati City, National Capital Region, Philippines Trends Group, Inc. Full time

    Job Title: Trends Group AP CoordinatorWe are seeking a detail-oriented Trends Group AP Coordinator to coordinate our accounts payable functions.ResponsibilitiesJob DescriptionThe ideal candidate will be responsible for:Paying vendors through accurate journal entries and payment vouchers.Scheduling payments and addressing vendor discrepancies.Reviewing...

  • Group Manager

    2 weeks ago


    Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    Location: BridgetowneSalary Package: 90-120kQualifications:-Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology or equivalent.-Must have at least 8 years of work experience in HR - Learning and Development.-Must have experience at least 5 to 7 year(s) of work experience as HR Manager specializing in Training &...

  • Group Manager

    4 days ago


    Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    Location: BridgetowneSalary Package: 90-120kQualifications:-Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology or equivalent.-Must have at least 8 years of work experience in HR - Learning and Development.-Must have experience at least 5 to 7 year(s) of work experience as HR Manager specializing in Training &...


  • Makati City, National Capital Region, Philippines Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Business Manager, Group Capability CentreDepartment: GCC MNL - COO FunctionsDivision: Group Capability Centre - Management FunLocation: MakatiAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions...


  • Quezon City, National Capital Region, Philippines Ateneo Full time

    Are you a seasoned professional looking for a challenging role in facilities management? The Ateneo de Manila University is seeking an experienced leader to head its Facilities and Utilities Group.About the RoleThe successful candidate will provide oversight of the group, ensuring efficient delivery of services and adherence to regulatory requirements. Key...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job OverviewBEST CAREERS AND OPPORTUNITIES seeks a Senior Group Lead to manage a team of TLs. The ideal candidate will have 4-6 years of relevant work experience and excellent customer service skills.Key ResponsibilitiesManage team performance and maintain various matrices defined by the client.Independently handle customer issues, provide resolutions, and...


  • Makati City, National Capital Region, Philippines Adrenaline Group Full time

    About the Job: As a Marketing Associate at Adrenaline Group, you will be responsible for assisting in the planning and execution of marketing campaigns across various channels.Responsibilities:Develop and implement marketing strategies to achieve business objectives.Conduct market research and competitor analysis to identify trends and...

  • Senior Group Lead

    3 days ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionDeputy Manager Job Band Level: B3Cebu City Roles & Responsibilities:- Manage team of TLs.- Maintain various matrices defined by the client.- Independently handle customer issues, provide resolutions, and coordinate escalations.- Motivate team through effective management, career development, and reporting mechanisms.- Liaise with other company...

  • Senior Group Lead

    2 weeks ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionDeputy ManagerJob Band Level: B3Cebu CityRoles & Responsibilities- Responsible for managing team of TLs.- Responsible for maintaining various matrices defined by the client.- Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess...


  • Quezon City, National Capital Region, Philippines UnitedHealth Group Full time

    We're seeking a highly skilled servicenow developer to join our team and contribute to the success of our mission-critical applications.About the TeamOur team is dedicated to delivering high-quality software solutions that meet the unique business needs of our users.Main ResponsibilitiesCollaborate in an agile environment to understand business needs,...