Store Supervisor
4 days ago
The Store Supervisor is a position of leadership in our branch teams, being responsible for the leadership of the team and operations of the restaurant during their shift. Their role is to assist the Branch Manager by ensuring branch operations are executed effectively and leading front line team members to deliver excellent service and follow processes efficiently.
Duties and Responsibilities:
- Lead daily operations of team including but not limited to;
- Supervising and directing staff during assigned shifts.
- Maintaining high levels of customer service and product quality.
- Monitoring and meeting revenue targets for the shift.
- Lead from the floor, handling guest feedback and complaints as per policy.
- Communicate shift updates to the branch management team.
- Report to Branch Manager on daily operations and staff performance.
- Drive customer satisfaction and retention by;
- Constantly coach and monitor front line staff on standards and Steps of Service.
- Deliver "WOW" moments to guests by anticipating guest needs and resolving issues or addressing concerns promptly and thoroughly.
- Monitor food quality being served and ensure excellence in product being placed in front of guests.
- Collaborate with the kitchen team to ensure speed of service and communication of wait times to guests.
- Assist Branch Manager in aligning team members with branch and company goals.
- Effectively manage shifts to ensure exceptional service can be delivered and the restaurant is clean and presenting on brand.
- Assist Branch Manager in fostering a high performing management team through;
- Mentoring and coaching team members.
- Demonstrating effective leadership and setting clear examples of excellent performance.
- Monitor staff performance and offer guidance to team members where appropriate and report issues to branch managers. Contribute productively and proactively during team meetings.
- Follow operational SOPs including but not limited to;
- Effectively allocating staff tasks during shifts to ensure opening and closing duties fulfilled as well as standards of service, product and cleanliness.
- Receiving of goods following company procedure and process.
- Reporting repairs and maintenance issues to Branch Manager.
- Recording of operational data as required throughout shift (wastage, breakages etc).
- Ensure adherence to all Cash Handling and Cash Management policies and practices.
- Delegate responsibilities among team members to spread accountability and buy-in to overall branch success.
Your application will include the following questions:
- What's your expected monthly basic salary?
- Which of the following types of qualifications do you have?
- How many years' experience do you have as an operations supervisor?
- Do you have customer service experience?
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