GS Fleet Operations Manager

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The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinating day-to-day fleet operations, which includes vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management, and stakeholder management. The GS Fleet Regional Operations Manager will act as a liaison between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions. A successful candidate will have expertise in fleet operations, exceptional communication skills, extensive knowledge of local markets' fleet nuances, and a proven ability to manage relationships with external vendors.

• Manage and coordinate daily fleet operational activities (e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensure operational efficiency and deliver a positive experience for fleet-eligible employees by assisting with resolving their fleet-related escalations
• Act as the point of contact and liaison between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships, and resolve issues/conflicts that may arise between J&J and its suppliers
• Ensure the right balance between local business needs and J&J's Global Fleet strategy by collaborating with internal stakeholders (sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)
• Support implementation of strategies and process improvement opportunities to drive cost-effective and efficient fleet operations in local markets
• Review suppliers' service delivery against KPIs and service level agreements for quality assurance and adherence to contractual obligations
• Analyze regional and market-level fleet performance data and provide insights to identify cost-effective ways to enable efficiencies
• Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)
• Provide regular status updates on the regional fleet and escalate any potential challenges, risks, and issues to the GS Fleet Operations Lead

Required: 1.4+ years of experience in fleet operations, procurement, or related roles

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field
• Proven experience in managing relationships with FMCs, OEMs, and other suppliers, and a track record of meeting and exceeding KPIs
• Exceptional analytical, problem-solving, communication, project management, and decision-making skills
• Strong knowledge of fleet operations best practices and regional regulations

Preferred:

• MBA or Master's degree in Logistics, Supply Chain Management, or related field
• Professional certifications in fleet management
• Experience in managing fleet operations in a multinational company, particularly in Medical Device Technology or Pharmaceuticals
• Experience with data analysis and reporting tools
• Knowledge of sustainable fleet practices and technologies
• Multilingual abilities to communicate with global stakeholders

Note: As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.