Front Office Lead I

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next CUSTOMER EXPERIENCE LEAD

The Customer Success Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Success Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility's show readiness and give exceptional customer experience.

On top of your salary, here are the exciting benefits you can look forward to:

  • You'll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

The main responsibilities of a CUSTOMER EXPERIENCE LEAD include:

FRONT DESK MANAGEMENT:
  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds /addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
  • Manages the front office daily
  • Assists photocopy, printing, scanning client request
  • Gate pass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
  • Lead representative in the workplace
  • Conference room reservation assistance
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides effective solutions to problems / issues arising
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
  • Attends ticket requests
  • Ensures no ticket SLA breach
  • Assists in Check releasing
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI
  • Coordinates with vendor for any Client request below 20K
  • Ensures furniture and fixture asset tags are intact and complete in inventory
  • Conducts Energy Conservation initiatives
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • Attends and handle site concerns
  • Organizes Site lead's monthly meeting
  • Ensures that all permits are posted and updated
  • Ensures email blast and circular memos from the building are cascaded accordingly
  • Ensures all trackers are accurate and updated
  • Ensures that onsite storage is clean and organized
  • Petty Cash Management
  • Monitors Site expenses
  • Management of Utility personnel
  • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
  • Ensures Office Show-readiness, cleanliness and maintenance
  • Works on day-to-day issues with facilities and building admin
  • Conducts weekly facilities walkthrough to address current and urgent issues
  • Has the Ability to foresee site issues and members' needs
  • Coordinates facilities/building issues
  • Sets Quarterly coordination meeting with Building Admin
  • Attends punchlisting with projects and contractor
LEADERSHIP
  • Responsible to manage a small team
  • Keeps team motivated, and provides guidance to team members
  • Keeps team focused and on track for the immediate tasks/projects
  • Monitors team's performance
  • Handles minor or small-scale work assignments / projects
  • Handles minor, unforeseen issues
  • Provides immediate resolution

To apply, you must be an expert on the following requirements:

MINIMUM COMPETENCIES
  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated
  • Above average verbal and written communication skills
  • Has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Can work under minimal supervision
  • Has the ability to lead a small team
  • Has delegation and motivational skills
  • Good decision-making skills
  • Ability to present well to high level clients – local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites

It will also be favorable if you are knowledgeable in:

  • Business Administration, BS HRM, BS Tourism or any similar courses
  • At least 3 years' work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)
#J-18808-Ljbffr

  • Front Office Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Job Description:The Front Office Supervisor plays a vital role in ensuring exceptional guest experiences at Okada Manila. Reporting to the Front Office Manager, this team member will oversee daily operations, manage staff, and maintain high standards of service quality.Key Responsibilities:Operate the Front Office Command CenterHandle all front...

  • Front Office Team Lead

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    As a key member of our hospitality team at Okada Manila, the successful candidate will be responsible for managing front office operations, leading a team of staff, and ensuring exceptional customer service standards are met.Key ResponsibilitiesFront Office Operations: Supervise and coordinate front office activities to ensure seamless guest...

  • Front Office Lead Specialist

    1 week ago

    Manila, National Capital Region, Philippines KMC Solutions Full time

    Are you a leader who excels at providing exceptional customer experiences? We're seeking a highly motivated and organized Front Office Lead Specialist to join our team at KMC Solutions.About the Role:This is a dynamic opportunity for a results-driven professional to lead our front office team and drive business growth through exceptional customer service,...

  • Front Office Manager Lead

    4 hours ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    We are looking for an experienced Front Office Manager to lead our team at Okada Manila. The successful candidate will be responsible for overseeing the day-to-day operations of the front office, ensuring excellent guest service, and maintaining high standards of professionalism.Key Responsibilities:Operational ManagementDirect and supervise a team of front...

  • Front Office Director

    1 week ago

    Manila, National Capital Region, Philippines ALINO HOTEL Full time

    Job SummaryWe are seeking an experienced Front Office Manager to lead our front office team at the ALINO HOTEL. The successful candidate will be responsible for managing the day-to-day operations of the front desk, ensuring seamless check-in and check-out processes, and providing exceptional customer service to our guests.The Front Office Manager will also...

  • Front Office Supervisor

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    I. MAJOR RESPONSIBILITIES AND DUTIES:Adheres to the Tiger Resort, Leisure and Entertainment's policies, quality and service standards.Supports the guest recognition programs and promotions of Tiger Resort, Leisure & Entertainment e.g Loyalty Programs and Rewards Program by Casino.Oversees the Front Office Command Center Operations. Handles all Front office...

  • Front Office Manager Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    We are seeking a highly skilled and experienced Front Office Manager to lead our Front Office team at Okada Manila. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our Front Office, providing exceptional customer service, and driving revenue growth.About the Role:Develop and implement strategies to improve...

  • Operations Director

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Role SummaryThe Assistant Front Office Manager is a senior-level position that requires a seasoned professional with extensive experience in hotel operations, particularly in the Front Office department. As a key member of the Okada Manila team, this individual will be responsible for leading a team of professionals to deliver exceptional customer service,...

  • Front Office Supervisor

    1 week ago

    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    Grand Hyatt Manila is a 5-star luxury property that offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an exceptional leader who will assist in the smooth and efficient running of the...

  • Front Office Manager

    2 weeks ago

    Manila, National Capital Region, Philippines LBC PROPERTIES INC Full time

    LBC PROPERTIES INC National Capital Region, PhilippinesThis is a full-time on-site role for a Front Office Manager located in National Capital Region, Philippines. The Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing excellent customer service, managing front office operations, and effective...

  • Front Office Supervisor

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Okada ManilaHR Supervisor | Recruitment Operations | Shared Services Hiring | Talent Acquisition & Process OptimizationI. MAJOR RESPONSIBILITIES AND DUTIES:Adheres to the Tiger Resort, Leisure and Entertainment's policies, quality and service standards.Supports...

  • Luxury Front Office Leader

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Okada Manila. As a key member of our Front Office operations, you will be responsible for leading a team of professionals to deliver exceptional customer service and ensure seamless hotel operations.Key ResponsibilitiesEstablish and maintain high...

  • Front Office Operations Manager

    5 days ago

    Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    At JMP TWIN EAGLE Manpower and Allied Services Inc., we are seeking a highly skilled Front Office Supervisor to manage our daily front office operations and staff activities. This is an exciting opportunity to lead a team of professionals in delivering exceptional guest experiences and service standards.Key ResponsibilitiesManage front office operations,...

  • Senior Front Office Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines LBC PROPERTIES INC Full time

    About LBC Properties Inc:We are a leading real estate company in the National Capital Region, Philippines. Our mission is to provide exceptional services to our clients, ensuring their complete satisfaction.We are seeking a talented and experienced Front Office Manager to join our team. As a key member of our staff, you will be responsible for overseeing...

  • Front Office Supervisor

    3 weeks ago

    Manila, National Capital Region, Philippines JMP TWIN EAGLE Manpower and Allied Services Inc. Full time

    JMP TWIN EAGLE Manpower and Allied Services Inc.Job DescriptionDescriptionManage daily front office operations and staff activities.Ensure exceptional guest experiences and service standards.Handle guest inquiries, complaints, and special requests efficiently.Supervise check-in and check-out processes.Monitor and optimize room availability and occupancy...

  • Front End Engineer

    1 week ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Job DescriptionWe are seeking a Front End Developer to be part of our team. As a key member, you will support digital initiatives and the marketing technology stack, working closely with the Digital Workplace Lead and National Marketing Manager.

  • Front End Developer

    1 week ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    FRONT END DEVELOPERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A FRONT END DEVELOPER?Our awesome client is looking for a FRONT END DEVELOPER to...

  • Front End Developer

    18 hours ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    FRONT END DEVELOPERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A FRONT END DEVELOPER?Our awesome client is looking for a FRONT END DEVELOPER to...

  • Front Office Operations Manager

    5 days ago

    Manila, National Capital Region, Philippines Arquee Corp Full time

    About UsOur TeamWe are a leading provider of office management solutions in the Philippines, with a strong presence in the Ortigas and MOA business district.Job DescriptionAs our Front Office Manager, you will be responsible for overseeing the smooth running of our front office operations. This includes supervising and coordinating the activities of our...

  • Front Office Operations Manager

    6 days ago

    Manila, National Capital Region, Philippines Okada Manila Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Okada Manila. As a key member of our Front Office department, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest service, and leading a team of staff to achieve business objectives.About the...