Bacolod Customer Service Advisor – RCX 2025
1 day ago
Apply Now
Job Title:
Bacolod Customer Service Advisor – RCX 2025Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Bacolod City - Two SanparqLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now#J-18808-Ljbffr-
Cebu IT Park Customer Service Advisor – RCX 2025
2 weeks ago
Cebu City, Central Visayas, Philippines Minacs Full timeCebu IT Park Customer Service Advisor – RCX 2025Apply NowJob Title:Cebu IT Park Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution...
-
Customer Service Representative
1 week ago
Bacolod City, Western Visayas, Philippines NEKSJOB BACOLOD Full time ₱240,000 per yearNEKSJOB BACOLOD is hiring a Full time Customer Service Representative role in Bacolod, Western Visayas. Apply now to be part of our team.Job summary:Flexible hours available No experience required for this role Expected salary: ₱20,000 per month -Earn up to ₱20,000/month -Apply now and get trained with pay -Day 1 Health Insurance - Flexible Options:...
-
Cebu Mactan Customer Service Advisor – RCX 2025
2 weeks ago
Cebu City, Central Visayas, Philippines Minacs Full timeJob DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Cebu Mactan Customer Service Advisor –...
-
Bacolod|Customer Service Representative
6 days ago
Bacolod City, Western Visayas, Philippines TTEC Full time ₱12,000 - ₱120,000 per yearYour potential has a place here with TTEC's award-winning employment experience. As a Seasonal Healthcare Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in...
-
Bacolod City, Western Visayas, Philippines beBeeCustomerService Full time ₱23,000 - ₱26,000Bacolod Healthcare CSR Job OpportunityEarn a competitive salary and be part of our award-winning team as a Customer Service Representative working onsite in Bacolod.The ideal candidate will have at least 1 year of experience in a related field and possess excellent customer service skills.A High School Diploma or equivalent is required, with a preference for...
-
Bacolod City, Western Visayas, Philippines NEKSJOB CORPORATION Full timeJob Overview:We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. You will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering excellent service with every interaction.Key Responsibilities:Handle incoming customer calls, emails, or chats in a professional...
-
Bacolod City, Western Visayas, Philippines TTEC Full time ₱5,000 - ₱10,000 per yearYour potential has a place here with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working onsite in Bacolod, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines...
-
Bangko Sentral ng Pilipinas Bacolod
2 days ago
Bacolod City, Western Visayas, Philippines RKJ General Services and Sales, Inc. Full time ₱1,100 per yearTo be assigned at Bangko Sentral ng Pilipinas (BSP) Bacolod BranchRegistered Electrical Engineer (with PRC ID)Three (3) years of work experience on supervision in handling facility, operation, and maintenance of BuildingsDegree in Bachelor of Science in Electrical EngineeringJob Type: Full-timePay: Php1,100.00 per dayBenefits:Opportunities for promotionWork...
-
Bacolod City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full timeOverviewJoin to apply for the Customer Call Representatives for Work on Site in Bacolod City role at Talent Outsourcing Channel Solutions.Urgently HiringWe are in need of Customer Call Representatives for BACOLOD SITE.QualificationsAt least HS/SHS graduateAt least 18 years old and aboveExcellent communication skillsAmenable to work on site and in shifting...
-
ESL Tutor
1 week ago
Bacolod City, Western Visayas, Philippines Talkstation Bacolod Full time ₱170,000 - ₱300,000 per yearJob Description:Teach Korean students effective communication and English speaking skills.Assist students in improving their grammar, pronunciation, and accent.Deliver high-quality learning experiences tailored to Korean students' needs.Qualifications:Senior high school or college graduate of any four-year course.Fresh graduates and undergraduates are...
