Sports Operations Executive

1 week ago

Makati City, National Capital Region, Philippines VeliTech Full time
Overview

VeliTech is a product company, where everyone is passionate about technology and strives to stay ahead of the curve. Our team is fueled by a deep understanding of cutting-edge frameworks, technologies, and continuous learning.

This combo brought us success: 35+ million users served with our iGaming products, breakthrough Tech Radar, and a team of 200+ bright minds who made this happen. We invite Sports Betting Operational Executive to join the VeliSports product team.

VeliSports is a cutting-edge platform for operators aiming to deliver their customers an unparalleled omnichannel sports betting experience. Our product team tailors diverse betting options to individual preferences. This is an entry-level opportunity for energetic, ambitious, and versatile Sports Betting specialists looking to take a next career step in a brand-new team. The successful candidate will demonstrate potential to progress in the Sports betting industry and possess a positive and can-do attitude to help the team and business succeed. This role represents an excellent opportunity for an ambitious individual to develop their skills and confidence as part of a small and progressive team, and to grow with the business.

Responsibilities
  • Answer trading queries from B2B customers in a fast and efficient manner
  • Manage Pre-Match and Live Content
  • Monitor customer sites to ensure accurate odds and display, troubleshooting as required to deliver a positive customer experience
  • Oversee settlement, intervening manually as necessary
  • Perform live risk and liability management
  • Accurately and proactively profile the customer base
  • Handle and escalate technical issues
  • Contribute to the growth of a new team with a proactive approach and ideas
Skills and experience you will need
  • Entry-level experience in Sports Betting
  • Cricket and Horse Racing knowledge is an advantage
  • Good analytical and mathematical ability
  • Aptitude in Excel
  • Strong customer service ethos
  • Demonstrable problem-solving skills
  • A thirst to learn and succeed
  • Ability to learn new skills quickly
  • A natural multi-tasker who thrives in a fast-paced environment
  • Flexible approach to working irregular hours
  • Passionate and knowledgeable about sport
  • Excellent communication skills
  • Fluent in English
Job details
  • Job Type: Full-time, Office-based
  • Location: Makati
  • Schedule: 5 x 8-hour shift. 24/7 shift pattern
  • Supplemental pay: 13th month
  • Other Benefits: Private Healthcare. Provided by Employee, reimbursed by VeliTech

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