Support Specialist L2

We are Outsourced Quality Assured Services Inc. (ISO Certified) and we're looking for a skilled L2 Technical Support to join our team!As a Technical Support Specialist, you will be responsible for working with customers across our customer base to resolve technical issues related to our product portfolio.**Key Responsibilities**Work with customers to...

Tasks• Provide day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.• Identify, handle, analyze, and resolve issues and requests raised by stakeholders and clients.• Perform systems configurations, troubleshoot systems errors, monitor, automate, and test systems...

L2 Technical Support Specialist | Hybrid Set-UpPartnerHero Manila, National Capital Region, PhilippinesRole DetailsType of Support: Omnichannel (Email, chat, phone, social media)Contract Duration: PermanentWork type and Location: Hybrid, Metro ManilaTarget Start Date: March 2025About The RoleWe are looking for a Technical Support Specialist to join our team....

Makati Commercial Center, Philippines | Posted on 02/18/2025State/Province National Capital Region (Manila)Country PhilippinesJob DescriptionPSC Software's ACE platform is a revolutionary electronic Quality Management System (eQMS), electronic Document Management System (eDMS), Learning Management System (LMS), and Inspection Management System. The ACE...

Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a member of our support team, you will be responsible for providing day-to-day E2E L1/L2 support for Problem, Change and Incident Management tasks for the service in compliance with defined processes.You will identify, handle, analyze, and resolve issues and...

Functions:(Generic JD only):-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release...

Join Our Expanding Global Support TeamWe are growing our Level 2 Technical Support team and are looking for a skilled and proactive L2 Support Engineer to join us. In this role, you will work closely with our Level 1 and Level 3 support teams across the globe, providing advanced technical expertise to resolve complex issues and ensure a seamless customer...

At SPi Global, we are committed to delivering exceptional service and support to our clients. As a Service Desk Specialist, you will play a vital role in ensuring that our customers receive timely and effective assistance.Job SummaryThis is an exciting opportunity for a skilled and enthusiastic professional to join our team as a Service Desk Specialist. In...

Position Summary:Join our dynamic Global Partner Support team as a Technical Support Engineer L2 in Makati City You'll be a key player in empowering our Managed Service Provider (MSP) partners by providing expert technical assistance across our platform's diverse services. This role offers a unique opportunity to directly impact partner success through...

-Provide L2-L3 support for critical applications, ensuring their stability and performance.-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.-Participate in change and release management processes, ensuring...

Key ResponsibilitiesThe Technical Account Management Professional will be responsible for:Oversight of the L2 and L3 Customer Support teams.Prioritization and management of escalated and large accounts.Interface with customers and ensure compliance with Open Text Customer Support policies.

Role DetailsType of Support:Omnichannel (Email, chat, phone, social media)Contract Duration:PermanentWork type and Location:Hybrid, Metro ManilaTarget Start Date: March 2025About The RoleWe are looking for a Technical Support Specialist to join our team. This person will provide Assistance to the customers with technical issues related to software, hardware,...

Company Overview">- We are Hunters Hub Inc, a leading provider of innovative technology solutions. Our team is dedicated to delivering exceptional IT services that drive business success.Job Description">- As an Application Support Engineer at Hunters Hub Inc, you will play a critical role in ensuring the stability and performance of our critical...

Cloud Support Engineer PositionWe are looking for a highly skilled Cloud Support Engineer to join our team at Hunters Hub Inc.The ideal candidate will have a strong background in cloud operations, including experience with monitoring and incident management tools, as well as fundamental knowledge of Linux administration and basic troubleshooting.In this...

DESCRIPTIONHandles the day-to-day information technology (IT) operations and assists the service desk in supporting end users.Will handle IT assets including AXASOL, MABI and provide L2 support for Digital Distribution assets.QUALIFICATIONSAt least 3 years of experience in Application Support for Digital and Core SystemsITIL v4 PrinciplesExperience with...

Summary:We are looking for an L2 Service Desk to resolve technical incidents, support IT infrastructure, and ensure seamless system operations. The ideal candidate for this role should demonstrate expertise in network troubleshooting, cloud platforms, and security tools to maintain system reliability and user productivity. This role is critical for...

Job Summary:The L2/L3 Database Engineer will be responsible for designing, implementing, and managing complex database systems. This role involves advanced troubleshooting, performance optimization, and ensuring the security and reliability of our database environments.Key Responsibilities:Database Design and Implementation: Lead the design and deployment of...

We are looking for L1 & L2 Application Support Specialist mainly handling the Service Desk Specialist role.L1 Application Support SpecialistInitial Incident Response: Receive and acknowledge incoming incidents, perform initial troubleshooting to identify the root cause of the issue.Basic Troubleshooting: Perform basic troubleshooting steps, such as checking...

About the RoleWe are seeking a highly skilled and articulate IT Support Engineer to provide L1, L2, and L3 support across various client environments. The ideal candidate must be comfortable troubleshooting a wide range of technical issues, explaining solutions clearly, and working in a fast-paced MSP setting.Key ResponsibilitiesProvide L1, L2, and L3...

Socium - Teams Done Differently is a unique and innovative organization that values collaboration and exceptional support. We are currently seeking a talented L1/L2 Support Engineer to join our global team.**Job Overview:**We require a highly proactive individual to provide top-notch support in line with each customer contract, working closely with customer...