Content Quality Specialist
2 weeks ago
Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.
Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.
As a member of the Vector Solutions Content Team, the QA Specialist is an individual that has experience in the areas of copy editing, QA testing, content delivery, enterprise content project management, course maintenance and issue management, and elearning technology.
Reporting to the Director of Content Delivery, the QA Specialist influences and supports the content development strategy in support of the company strategy and long-term business goals, and is adept at project management, content production and problem solving.
What You'll Do:- Reviews courses to ensure functionality, grammar, spelling, punctuation, quality and standards are met.
- Maintains the Course Quality Dashboard across all courses.
- Identifies and recommends areas to improve course quality and quality process improvements.
- Maintains all course quality documentation.
- Implements QA Automation and Testing practices.
- Ensures WCAG 2.2 Accessibility Requirements are met.
- Participates in weekly team meetings.
- Maintains professional working relationships with multiple internal and external clients and vendors.
- Communicates and works with other team members to resolve issues across eLearning content and multiple LMS platforms and applications.
- Expert in English and use of grammar.
- Detail-oriented.
- Adept at documentation and recordkeeping.
- Great organizational skills.
- Basic computer skills, including but not limited to, Microsoft Windows, Office 365, Jira, and Asana.
- Effective communication style at all levels in the organization, with strong oral and written skills.
- Ability to work independently as well as collaboratively.
- Fun, entrepreneurial spirit.
- Teamwork - Above all, we're a team.
- Customers First - Our customers' success is our success.
- Make a Difference - It's not a job, it's a calling.
- Inclusiveness - Uniqueness is powerful.
- Act Now - We act with urgency.
- Curiosity - We love a good challenge.
- Ownership - We own the outcome and don't pass the buck.
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