IT Technical Support

2 weeks ago


Pasig, National Capital Region, Philippines Tobys Sports Full time

An IT Technical Support member typically works within an organization to ensure that its technology infrastructure and systems are running smoothly.

Key Responsibilities:

  1. Troubleshooting and Support: IT staff are often the first point of contact for technical issues, ranging from hardware malfunctions to software problems.
  2. System Maintenance: Regularly updating and maintaining servers, workstations, networking equipment, and other IT infrastructure.
  3. Software Installation and Configuration: Ensuring that employees have the necessary software installed and configured to perform their jobs effectively.
  4. Network Management: Managing and maintaining network infrastructure to ensure secure and efficient communication between systems.
  5. Security Implementation: Ensuring that security protocols, such as firewalls, antivirus software, and secure login systems, are in place to protect the organization's data and systems.
  6. Backup and Disaster Recovery: Regularly backing up important data and setting up disaster recovery systems to protect against data loss.
  7. User Training: Providing training and support to employees on using software or hardware properly.

Skills Required:

  • Technical Expertise: A strong understanding of hardware, operating systems, networks, and security protocols.
  • Problem Solving: Ability to diagnose and resolve technical issues quickly.
  • Communication: Effectively communicating technical concepts to non-technical staff.
  • Attention to Detail: Ensuring systems and networks are secure, efficient, and functional.
  • Time Management: Prioritizing tasks and troubleshooting issues as they arise.

Tools/Technologies:

  • Operating Systems: Windows, macOS, Linux, etc.
  • Networking: Cisco, Wi-Fi troubleshooting, VPNs, etc.
  • Security Tools: Antivirus, firewalls, encryption, intrusion detection systems.
  • Software: Various office suites (Microsoft 365, Google Workspace), remote desktop tools, etc.
  • Hardware: Printers, routers, desktops, laptops, and mobile devices.

Qualifications:

  • Bachelor's Degree in IT/Computer Science or Computer Engineering.
  • Fresh Graduates are welcome to apply.
  • Strong communication skills.
  • Problem-solving ability and analytical thinking.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php17,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Free parking
  • Gym membership
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary

Education:

  • Bachelor's (Required)

Work Location: In person

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