IT Technical Support
2 weeks ago
An IT Technical Support member typically works within an organization to ensure that its technology infrastructure and systems are running smoothly.
Key Responsibilities:
- Troubleshooting and Support: IT staff are often the first point of contact for technical issues, ranging from hardware malfunctions to software problems.
- System Maintenance: Regularly updating and maintaining servers, workstations, networking equipment, and other IT infrastructure.
- Software Installation and Configuration: Ensuring that employees have the necessary software installed and configured to perform their jobs effectively.
- Network Management: Managing and maintaining network infrastructure to ensure secure and efficient communication between systems.
- Security Implementation: Ensuring that security protocols, such as firewalls, antivirus software, and secure login systems, are in place to protect the organization's data and systems.
- Backup and Disaster Recovery: Regularly backing up important data and setting up disaster recovery systems to protect against data loss.
- User Training: Providing training and support to employees on using software or hardware properly.
Skills Required:
- Technical Expertise: A strong understanding of hardware, operating systems, networks, and security protocols.
- Problem Solving: Ability to diagnose and resolve technical issues quickly.
- Communication: Effectively communicating technical concepts to non-technical staff.
- Attention to Detail: Ensuring systems and networks are secure, efficient, and functional.
- Time Management: Prioritizing tasks and troubleshooting issues as they arise.
Tools/Technologies:
- Operating Systems: Windows, macOS, Linux, etc.
- Networking: Cisco, Wi-Fi troubleshooting, VPNs, etc.
- Security Tools: Antivirus, firewalls, encryption, intrusion detection systems.
- Software: Various office suites (Microsoft 365, Google Workspace), remote desktop tools, etc.
- Hardware: Printers, routers, desktops, laptops, and mobile devices.
Qualifications:
- Bachelor's Degree in IT/Computer Science or Computer Engineering.
- Fresh Graduates are welcome to apply.
- Strong communication skills.
- Problem-solving ability and analytical thinking.
Job Types: Full-time, Permanent, Fresh graduate
Pay: From Php17,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Education:
- Bachelor's (Required)
Work Location: In person
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