Cross dock Operations Manager
1 week ago
Job summary
The Operations Manager shall oversee and manage the entire special solution and value-adding Cross Dock transport service and attendant client-principal contract/account management.
In accordance with operational and new business plans and targets, implement, plan and manage the operation and client-principal account management relative to executing a profitable and efficient operation as well as ensuring superior and effective service level performance that meets or exceeds client-principal expectations.
Maintain excellent customer-client business relationships and develop expansion of business through offerings of other logistics services.
Actively support and participate in new business undertaking for cross-dock and other forwarding and physical distribution special solution business opportunities.
Duties and Responsibilities
- Ensure all operations are conducted in a smooth, efficient and cost-effective manner to meet the needs of the Business and to sustain profitable growth.
- Ensure efficient operation and ensure that all cost, quality and performance targets are achieved together and in coordination with transport and forwarding activities in client-principal to store delivery fulfillment.
- Lead in serving all cross-dock serviced customer/client-principal relative to contract compliance, its provisions and performance/service level update and review.
- Maintain regular coordination and business relationships with customer/client principal to develop sustainable initiatives on current contracts as well as provide and open opportunities for business expansion.
- Ensure that the company's operations are kept fully up to date, and produce daily profitability analysis and appropriate KPIs.
- Oversee and ensure all related financial responsibilities including revenue sales invoiced in a timely and accurate manner as well as all related costs verified for payment clearance.
- Responsible for overseeing profitability of operations by actively participating in reviewing the P&L reports and critiquing all revenue and cost items.
- Oversee the proper implementation of safety and security of all warehouse facilities including institutionalization of the annual emergency and evacuation plan.
- Assist the Business Development and Solution Design teams in converting and implementing new business opportunities.
- Continually enhance and develop operations in all areas, staying ahead of legislation changes which could affect the operation.
- Maintain good transport & warehousing standards and ensure all staff training is up to date and legally compliant.
Qualifications
- Bachelor's Degree graduate
- At least 5 years of relevant experience at a managerial level
- Supply Chain operation background.
- Cross-docking experience
- Customer Relationship Management experience
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