IT Sr. Analyst

4 days ago

Makati City, National Capital Region, Philippines Institutional Shareholder Services Inc. Full time

IT Sr. Analyst (Cloud Tech Support)

Apply locations: Makati City, Philippines

Time type: Full time

Posted on: Posted 9 Days Ago

Job requisition id: JR_7493

Overview

The IT Sr. Analyst (Cloud Tech Support) role is a key contributor to ISS' global IT organization. This role delivers high quality support and joins our IT team in managing the health and data protection of our IT systems and assets. It provides data driven insights to all ISS offices across US, EMEA and APAC.

Responsibilities

  • Support, maintain, and integrate the Lansweeper platform across the IT estate and integrate to various platforms such as ServiceNow.
  • Assist in the design, testing and implementation of O365 MAM through Intune.
  • Assist in the testing, deployment and post-launch support of new functionality of workflow platforms such as Lansweeper, ServiceNow, and Okta.
  • Drive and implement Data Loss Prevention practices across corporate application platforms including but not limited to 0365, Salesforce, Netsuite.
  • Support and maintain the Airwatch platform.
  • Provide reporting on Mac estate.
  • Proactively develop and implement audit procedures across O365, active directory, 3rd party applications, etc using powershell and other technologies.
  • Participate and document DR exercises including, but not limited to, coordinating participants, testers, assist with pre-test activities.
  • Proactively engage and support our user groups, including Information Technology, Project Management Office, Information Security, and Service Management teams to enhance Lansweeper, 0365, and Okta platforms based on business needs.
  • Provide reporting that will improve the security posture of ISS.
  • Work with vendor support to resolve technical problems with Corporate Application managed software.
  • Ensure configuration, problem, change and release management principles are adhered to.
  • Assist in the design, testing and implementation of new processes and system enhancements.
  • Communicate with other ISS teams regarding status, technical issues and creative solutions.
  • Ability to focus on delivery dates and project completion.
  • Keeps abreast of current and emerging technology in both hardware and software as related to DLP initiative and Lansweeper application.
  • Identify opportunities for improvement and automation of business processes.
  • Other duties as assigned.

Qualifications

  • 5+ years professional experience in an IT organization.
  • 2+ years' experience with Asset management (Lansweeper preferred) Administration & IT Service Desk/Help Desk Management.
  • Working knowledge of system architecture, user management, application security and compliance.
  • Powershell (O365 and active directory) experience.
  • Project management and/or business analysis experience is an advantage.
  • Excellent written and verbal communication skills.
  • Experience with basic excel data analysis (Formulas, Pivot tables, VLOOKUP's etc).
  • Ability to learn new concepts, integrate new development languages and business processes rapidly.
  • Able to coordinate & prioritize effectively & efficiently.
  • Strong critical thinking, analytic and problem-solving abilities.
  • Show initiative when attempting to resolve incidents and requests to provide the best service possible.
  • Bachelor's degree or equivalent work experience.
  • Knowledge of various hardware platforms including Dell, Lenovo, HP and Apple.
  • Experience with auditing and data integrity across various different platforms.
  • Experience with Okta, AD, Airwatch, Lansweeper, DLP and LDAP is a plus.
  • Able to remain calm and focused in a highly pressurized and time orientated environment.

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let's empower, collaborate, and inspire one another.

Let's be #BrilliantTogether.

#J-18808-Ljbffr

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