Sales and Customer Service Coordinator

Job Description

Your Responsibilities

• Full order processing from receipt of customer order to invoicing;
• Monitor and work with intercompany to pull in or push out to ensure optimum stock level in local warehouse, check customer's forecast and delivery requirements;
• Manage closely 3PLs on importation, stock management and delivery arrangement to customers;
• Prepare and provide full set of required documents to customers;
• Sample coordination and arrangement to customers;
• Handle customers' complaint and coordinate returns, credit, replacement, etc.;
• Assist to follow up with customers on payment on overdue invoice and sales support;
• Provide administrative support (such as report preparation) and any other duties as assigned;
• Follow company procedures and policies.
• Answer sales inquiries, plus with technical background, answer pricing offerings
• handle customer complaints (warehouse inspection etc, preparing of documents)
• logistics (processing PO receiving and contract releasing, inventory management, preparing of invoices, review of the contract)
• exposure in sales ( customer support background more coming from food industry)
• role will also give support to Thailand

• Good command of English (spoken and written);
• Good interpersonal and communication skills;
• Independent, meticulous, organized, responsible and good team player;
• Possess positive mindset, business flair, initiative and high adaptability;
• Ability to manage multiple tasks and ensure tasks are completed on time.
• Bachelor degree in business administration, logistics management, food engineering;
• Minimum 3 year experience in food ingredient sales, sales support, customer service, supply chain or logistics;
• Experience in handling import of corn sweetener products, flavor or food ingredients is an advantage;
• Experience in Importation logistics;
• Possess good knowledge of Incoterm and shipping documents;
• Proficient in Microsoft Office (especially MS Excel).

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Req/Job ID

99900BR

#LI-Onsite

Ref ID

#LI-LM1