E-Commerce Operations Specialist

5 days ago


Makati City, National Capital Region, Philippines JetSon Manpower Agency Full time

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job DescriptionDescription

A customer support specialist's job is to help customers with issues or questions about a company's products or services. They work to ensure customers have a positive experience, and to help the company maintain and improve its customer relationships.

Responsibilities
  • Answering inquiries: Respond to customer questions by phone, email, chat, or social media
  • Resolving issues: Identify problems, analyze information, and provide solutions
  • Providing information: Offer product or service information, and explain features and functionalities
  • Gathering feedback: Listen to customer feedback and reviews, and use it to improve products and services
  • Maintaining records: Keep track of customer interactions and account information
  • Collaborating with others: Work with sales teams and other departments to resolve issues and improve customer service
  • Contributing to policies: Help develop customer service policies
Skills
  • Communication: Be able to clearly explain issues and solutions to customers
  • Problem-solving: Be able to quickly identify issues and provide solutions
  • Patience: Be able to handle difficult customer cases
  • Empathy: Be able to understand and relate to customers
  • Multitasking: Be able to handle multiple tasks at once
Requirements
  • 2 years of BPO experience in international e-commerce
  • College graduate in any field
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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