Credit Controller

Employment type: Permanent

Location: Makati City, Metro Manila

Work setup: Hybrid (open to at least 2x a week in the office)

Work schedule: 3PM to 11PM Manila time, but should be flexible to 9PM to 5AM Manila time

Pay range: Php 24,000 to Php 30,000

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We're looking for a Credit Controller to join our Global Credit Team. In this role, you'll help manage debt for Cambridge University Press & Assessment by driving collections and reducing bad debt risk across a global customer base. You'll also carry out credit checks, review financial statements, and support credit decisions, including escalations to senior stakeholders.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

What will you do as a Credit Controller?

As a Credit Controller, your responsibilities will include:

• Build strong relationships with customers to support timely payments and reduce overdue balances.
• Review financial data and credit reports to make informed decisions about customer credit limits.
• Keep customer account information up to date, following internal policies and best practices.
• Handle payment queries and disputes efficiently, working closely with relevant teams to find solutions.
• Collaborate with sales teams to balance commercial goals with responsible credit management.
• Maintain clear communication with key contacts via phone and email, join team discussions when needed, and ensure your work meets legal and data protection standards.

What makes you the ideal candidate for this role?

The following will help you be an ideal candidate for this post:

• Good understanding of credit control or finance processes; AAT or CICM qualification (or working towards) is a bonus.
• Clear and confident communicator — able to listen well and handle tricky queries with professionalism.
• Strong attention to detail and accuracy, with sound judgement and ownership of credit decisions and KPIs.
• Well-organised and able to manage time effectively, whether working independently or with a team.
• Open to learning and flexible in a fast-changing, growing environment.
• Comfortable using Microsoft Office, especially Excel; experience with SAP is an advantage.

If you're passionate about balancing financial risk with customer relationships through credit control and have the desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners, we invite you to pursue your potential with us.

The deadline of application submission is on August 15th, 2025, but may close early if we receive sufficient applications. Therefore, if you are interested, please submit your application as early as possible. Whilst not essential, it is very advantageous if you submit a Cover Letter alongside your CV.

Please review the attached job description for further details on the role.