customer success collections specialist

4 weeks ago

Pasig, National Capital Region, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time
Overview

Randem Group Limited is committed to delivering exceptional customer experiences and maximizing financial performance through efficient and empathetic engagement with our clients. We believe in nurturing long-term relationships and facilitating both customer satisfaction and revenue recovery where necessary.

Responsibilities
  • Manage and execute the collections process for overdue accounts while ensuring customer satisfaction and relationship retention.
  • Communicate effectively with customers to resolve delinquencies and reconcile customer concerns with company financial goals.
  • Work to reduce delinquency and maintain healthy cash flows for the organization.
Qualifications
  • Strong communication and negotiation skills, empathy, and a good understanding of financial or credit operations.
  • The ideal candidate helps reconcile customer concerns with company financial goals and supports revenue recovery efforts as needed.

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