Customer Experience Crew
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Job Description
Group Company: SM Lifestyle, Inc.
Position description: The position supports the daily operations of SM Cinema and contributes in driving the sales through engaging visitors, assisting in selecting and handling customer purchases. Also, it is leading the customer on their way to the venue with the assurance of safety and first-class customer service experience.
Primary Responsibilities
- Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
- Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
- Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
- Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
- Engages in continuous learning and development to enhance skills, performance, and career growth.
- Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication
- ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional
Job Snapshot
Updated Date
09-16-2026
Job ID
Jobs_4086
Hierarchy
Cinema Operations
Location
Experience
0 - 2 Years
Employment Type
Employee Sub Type
Full time
SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.
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