Systems Administrator

Join to apply for the Systems Administrator role at Descartes Systems Group.

Descartes unites the people and technology that move the world. We provide efficient, secure, and agile supply chains and logistics operations through innovative technology, trade intelligence and our global network. We are one of the most broadly deployed logistics and supply chain technology companies with more than 26,000 customers worldwide. Descartes is publicly traded (Nasdaq: DSGX, TSX: DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world.

We're growing fast and invite you to join our amazing team.

• The candidate is responsible for organizing and executing activities in an IT Service Center, as part of a global company.
• The candidate communicates about tasks for the IT Service Center and ensures tasks are picked up following described procedures.
• The candidate is required to work independently as well as to collaborate with colleagues from Europe, North and South America.
• The candidate is able to generate meaningful reports and communicate with stakeholders and management.
• Candidates should be able to hands on manage IT systems (mainly MS Windows Server, Linux servers, Windows laptops and Macbooks).
• Candidates should be willing to provide 24/7 coverage (on-call rotation) and participate in after-hours IT duties on a rotational basis.
• The candidate is required to participate in briefings, participate in cross-functional technical meetings with a strong commitment to the process, and understanding the changes and adjustments management principles.
• Hybrid set-up. The candidate must be able to work on-site on a weekly basis (2–3 days per week) or as required.

• Play a key role in creating and building out an IT Service Center, managing work in a global company.
• Organize, document and drive the work and procedures for a team.
• Execute on requests and procedures, keeping track of tasks in detail, and report on it.
• Clearly and regularly communicate with the process owners, users and stakeholders.
• Operations and maintenance of MS Windows server.
• Operations of Windows Active Directory infrastructure, DNS and user administration.
• Resolve issues rising from the production support and provide resolution for customer issues.
• Participate in after-hours weekly shift to respond to emergency requests (on-call rotation).
• Participate in after-hours monthly patching rotation.
• Installing new software and system upgrades including the installation and testing of Windows and MacOS patches.
• Actively monitor systems and resolve issues.

• Fluent in English, both verbal and written.
• Ability to manage own work and that of others when needed.
• Excellent organizational skills and demonstrated ability to lead teams and projects by creating written procedures and translating assignments to work items.
• Excellent communication skills to explain technical information and requirements more effectively, in both oral and written.
• Ability to help creating workable knowledge for the IT Service Center by managing work instructions, system and project documentation.
• Outstanding customer service and time management skills, a strong sense of ownership, and a can do attitude.
• Eager to learn and open for change.
• Minimal 2 years experience of working in complex IT environments.
• Good working knowledge of Windows Server, AD and group policies, M365 etc…
• Proven knowledge in working with Microsoft Office, and mastering Excel.
• Knowledge of Powershell and automation.
• Experiences with public cloud is a plus.
• Experience with InTune, Jamf or Microsoft Endpoint Configuration Manager (formerly SCCM) is an asset.

As we scale, we're looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology.

We are an Equal Employment opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at Descartes.com.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

We are committed to environmental responsibility and invite you to learn more about our sustainability efforts at Descartes.com.