Accounts Receivable and Collections Specialist

4 weeks ago

Davao City, Davao, Philippines Connext Full time

Join Our Team as an Accounts Receivable and Collections Specialist and work onsite in Davao

At Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we're looking for a dedicated Accounts Receivable and Collections Specialist to support our US-based client and grow with us.

Why Connext?

  • Competitive Compensation and Annual Increase
  • Perfect Attendance Bonus
  • Company-Provided Equipment
  • 25% Night Differential
  • Life and HMO Insurance Coverage
  • Good Company Culture

The Collections Specialist is responsible for managing the full collections process, with a primary focus on clearing aging receivables over 120 days for small business-to-business clients. The role ensures timely and accurate application of payments, resolves account issues, and maintains clean account balances. It requires collaboration with internal teams and clients to deliver accurate reporting and support efficient revenue cycle operations.

Responsibilities:

  • Manages and captures ACH/Wire/Credit Card and lockbox payments in a timely and accurate manner.
  • Generates payment journals and reconciles with Adobe Pro for accuracy.
  • Maintains client accounts by applying payments, clearing aged items, and offsetting credits and debits.
  • Conducts audits of cash posting entries to ensure accuracy and timely posting.
  • Monitors AR team Outlook inbox to respond to inquiries and escalate as needed.
  • Downloads, saves, and balances bank-related files to ensure reconciliation.
  • Balances incoming receivables to separate bank deposits for financial records.
  • Maintains logbooks and spreadsheets to track payment activity.
  • Performs monthly account reconciliations and investigates discrepancies.
  • Pulls invoices from the accounting or ERP system.
  • Prepares statements to send to clients for collection.
  • Follows up with clients via email using templates and voice (via MS Teams).
  • Identifies causes of delay and proposes applicable resolutions.

Qualifications and Requirements:

  • Applies customer service and credit/collections experience to resolve account issues.
  • Utilizes Microsoft Excel for reporting, reconciliation, and payment tracking.
  • Familiar with ERP systems (e.g., QuickBooks, Oracle, SAP) for billing workflows.
  • Uses Microsoft Outlook and MS Teams for communication and inquiry handling.
  • Listens attentively, assesses issues, and responds with professionalism.
  • Resolves discrepancies with sound judgment and analytical thinking.
  • Collaborates with cross-functional teams to improve payment processing.
  • Manages time well, meets deadlines, and adapts in a fast-paced environment.
  • Communicates clearly and coherently in both written and verbal forms, including a pleasant phone demeanor to enhance customer interactions.
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