General Manager
3 days ago
The employee is responsible for performing the following duties and responsibilities:
Overseeing Day-to-Day Operations:Manage the daily operations of the company, including:
- Upkeep of the showroom and ensuring that the VM's are regularly updating the displays in the selling area.
- Confirm all transactions done by the purchasing and logistics team are complete and accounted for, with processes in place and being followed correctly from ordering to delivery and installation.
- Regularly conduct audits of work done by the Project Managers, addressing any concerns and feedback from clients accordingly.
- Consult with the Sales team and Sales Manager on pipeline, after-sales service, collections, and concerns with HQ, Back Office personnel, and Project Managers.
Delegate responsibilities to qualified employees and enforce organizational policies, procedures, standards, and cultural values. Identify opportunities to increase revenue by improving existing processes, finding new revenue streams, or expanding the customer base.
Sales and Marketing:- Accompany agents on site meetings.
- Handle customer concerns in support of agents.
- Visit site installations.
- Update pipeline and ensure sales reports are submitted on time.
- Conduct regular consultations with Oppein Manila HQ on the current status of orders, shipments, marketing campaigns, trainings, and other programs being implemented by HQ, aligning with them on current programs for necessary support.
- Build and sustain strong relationships with Architects and Designers, Customers, and business partners to foster collaboration and support business growth.
- Work with the Marketing team to develop events and activities involving A&Ds.
- Manage budgets and allocate resources effectively to support daily operations.
- Review billings, ARs, APs, including sales reports, to evaluate the company's financial standing.
- Create and execute strategies that support the long-term growth and expansion of the business by working closely with A&Ds and seeking partnership opportunities.
- Incorporate the use of ERPs and technology into daily operations.
- Stay informed about market developments and industry trends to identify new business opportunities, anticipate challenges, and adapt strategies accordingly.
- Attend events and conventions to gather information on competitors and their products, using the data to propose changes or improvements to our operations.
- Build and sustain strong relationships with Architects and Designers, Customers, and business partners to foster collaboration and support business growth.
- Work with the Marketing team to develop events and activities involving A&Ds.
- Bachelor's Degree in Interior Design, Architecture, Business Administration, or Operations Management.
- Background in Cabinets, wardrobes, and Kitchen is a must.
- Proven track record in a managerial role.
- Strong decision-making ability.
- Excellent communication, collaboration, and delegation skills.
- Ability to motivate and lead employees and hold them accountable.
- Strong working knowledge of operational procedures.
- Experience with Furniture is highly preferred.
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