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Workforce Manager
1 month ago
We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu, Philippines.
This is an onsite work position and follows a shifting schedule.
Salary is up to 120K per month based on experience and hiring results.
Minimum Requirements:- Must have at least 3 years of Workforce Management experience in a BPO Company (non-negotiable).
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Preferably Assistant Manager / Managers specializing in Workforce Management, Business and Reporting Analytics, or equivalent.
- Minimum of 3-5 years of experience in capacity planning, implementing, utilizing, and supporting workforce management systems.
- Strong operational knowledge of office equipment and computer software, including programs such as Word, Excel, and PowerPoint, with the ability to organize/analyze data in a structured manner.
- Experience with WFM software (Verint/Blue Pumpkin, IEX, eWFM, etc.) that includes real-time adherence preferred.
- Exceptional verbal and written communication skills.
- Excellent interpersonal skills and ability to deal with stakeholders from different workstreams.
- Strong organizational, multitasking, and time-management skills.
- Financial and business acumen to measure key service deliverables is a plus.
