Sales Operations Analyst

Job Description

Position Overview:

Zendesk is seeking an experienced and highly dedicated Sales Operations Analyst with a strong partner focus to join our dynamic team. The ideal candidate will have a solid background in sales strategies, data analysis, and process optimization. This critical role supports our Partner Sales teams and Zendesk GTM Partners by delivering actionable insights, innovative tools, and streamlined processes that enhance operational efficiency and drive business growth.

As a Sales Operations Analyst, you will collaborate closely with internal stakeholders to lead initiatives that bolster partner success, manage transactional tasks, and maintain up-to-date business operations. You will serve as a vital point of contact, ensuring prompt resolution of partner-related inquiries and issues while leveraging data-driven analysis to identify trends and opportunities for continuous improvement.

This role requires a proactive problem-solver with excellent communication skills and a passion for enabling partner success through operational excellence. If you thrive in a fast-paced environment and are motivated by collaboration and data-driven decision-making, we invite you to join us at Zendesk.

Key Responsibilities:

• Collaborate with the stakeholders in driving initiatives to support our internal partners, and look after transactional related tasks.

• Overseeing sales rebate claims, validating partner activities, and ensuring accurate and timely processing of Partner Program Incentives aligned with Zendesk policies.

• Ensure processes are updated to help sustain efficient and detailed business-as-usual operations.

• Ensure timely resolution of issues and provide support to partner sales teams and Zendesk Partners through the Zendesk ticketing system.

• Analyze ticket trends to identify and address recurring issues.

• Communicate efficiently with Partners to address any general questions and partner related issues.

• Collaborate with Partner Sales teams to supervise, record and validate sales rebate claims.

• Ensure the timely processing and payment of referral and rebates inline with Zendesk policies.

• Assist in identifying improvement or modification to the partner referral and rebate program.
  

• Minimum of 1-3 years of experience in sales operations, partner sales, or a related role, preferably in a SaaS or technology company.

• Strong organizational skills and attention to detail.

• Able to quickly learn and adapt to new processes and technologies in order to meet business needs and drive business value.

• Proven ability to build strong relationships and work collaboratively across multiple departments, including marketing, sales, IT and operations

• Experience with large GTM Partners, preferably with an international reach

• Proficiency in Zendesk, Salesforce CRM, advanced Excel skills, and experience with data visualization tools (e.g., Tableau, Power BI). Familiarity with SQL is a plus.

• Experience with Channel Mechanics and Impartner a nice to have

• Experience in forecasting, pipeline management, sales cycle, and sales workflow is highly desirable.

• Strong analytical and problem-solving skills

• Versatility: balance quick wins with quality scalable system; comfortable working in a fast-paced environment with a penchant for customer service, patience, and resourcefulness. Not afraid to roll up sleeves and get things done

• Proactive and self-motivated with a strong sense of ownership and decision execution.

• Bachelor's degree or equivalent experience in business, sales, finance or related fields.

• Willing to work onsite as required.

• This role will be supporting AMER operations so you should be willing to work flexible AMER hours.

What We Offer:

• Competitive salary and performance-based incentives.

• Professional growth opportunities within the GTM Operations team.

• A dynamic and innovative work environment with cutting-edge technology.

• The opportunity to drive significant impact on sales operations and business growth.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.