Jira specialist
2 weeks ago
Hybrid - Makati 3-5 Yrs Exp Diploma Full-time
Job DescriptionDescriptionLocation: Philippines full remote
Type: Full time, contract base
Time zone: Oceania + APAC zone
Seniority: Confirmed - Senior
About The Role
We are looking for a Jira Specialist with expertise in IT Service Management (ITSM) and Cloud platforms to join our team. You will be responsible for designing, implementing, and optimizing Jira-based ITSM solutions, ensuring seamless workflows, automation, and integrations across our cloud environments.
Key Responsibilities- Configure, customize, and maintain Jira Service Management (JSM) to support ITSM processes.
- Implement and manage Cloud-based Jira environments, ensuring scalability, security, and performance.
- Develop and optimize automation rules, scripts, and custom workflows to enhance service delivery.
- Integrate Jira with Confluence, Bitbucket, AWS, Azure, and third-party ITSM tools.
- Provide technical expertise and guidance on best practices for ITIL-compliant service management.
- Troubleshoot system issues, monitor performance, and implement improvements.
- Collaborate with IT, DevOps, and business teams to enhance service management capabilities.
- 3+ years of experience in Jira administration and customization (JSM & Cloud).
- Strong knowledge of ITSM frameworks (ITIL, Incident/Change/Problem Management).
- Expertise in Jira automation, scripting (Groovy, JavaScript), and REST APIs.
- Experience integrating Jira with cloud platforms (AWS, Azure, GCP).
- Solid understanding of Atlassian ecosystem (Confluence, Bitbucket, Opsgenie, etc.).
- Ability to troubleshoot, optimize workflows, and improve ITSM efficiency.
- Atlassian Certifications (ACP-100, ACP-400) are a plus.
If the position requires you to work overseas, please be vigilant and beware of fraud.
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