Branch Supervisor

1 week ago

Pasig, National Capital Region, Philippines Tobys Sports Full time

The Branch Supervisor is responsible for managing and securing the store's resources (personnel, merchandise and equipment) using established systems and procedures with the end goal of achieving sales target and satisfying the customers while maintaining a profitable retail operation.

DUTIES & RESPONSIBILITY

SALES MANAGEMENT

  • Ensures sales target and gross margin are achieved at all times.
  • Submits weekly and monthly sales performance and analysis reports.
  • Develops and implements action plans for the achievement of targets.
  • Conducts market and competition studies and surveys.
  • Computes and assigns individual sales target for each staff on a monthly basis and monitors individual achievements.

INVENTORY MANAGEMENT

  • Ensures that the store is sufficiently and appropriately stocked through proper coordination with Merchandising.
  • Ensures that the store's inventory value is within applied variances of 0.05%.
  • Coordinates with the Merchandising/BM Department on concerns regarding the merchandise.
  • Ensures proper merchandise mix requested from Concessionaires.
  • Seeks approval on disposal of damaged merchandise.
  • Implements proper pull out procedure.
  • Ensures that Adidas and Nike promo is consistently updating WMI reports on a weekly basis.

OPERATIONS

  • Conducts monthly spot audit to assigned store.
  • Reports audit result and rating to Area Heads.
  • Ensures that the store maintains and implements all operational standards and procedures at all times.
  • Ensures store preparedness for sale events.
  • Addresses all concerns prior to store opening and closure.
  • Ensures that the store's furniture, fixtures and equipment are all in good working condition.
  • Implements proper housekeeping and store upkeep policy.
  • Attends to any customer or personnel injury in the store.
  • Coordinates with concerned departments for various general and specific store concerns.
  • Ensures that the store is accredited with all the credit card and cash card companies.
  • Implements measures against internal and external theft at all times.
  • Maintains and updates all required records, logbooks and other store documents.
  • Discusses operational concerns with mall Admin/Leasing.
  • Secures and renews all store permits on time in coordination with the Accounting department.
  • Ensures that store supplies are replenished at all times.
  • Reviews and approves reports prepared by the Asst. Branch Supervisor & IA.
  • Recommends asset transfers and disposals.
  • Attends general meetings, seminars and expos.
  • Ensures that SO/VM checklist is monitored.
  • Relieves guard's post during breaktime.
  • Texts daily sales to top management.

PERSONNEL MANAGEMENT

  • Conducts monthly branch meetings in accordance with the standard meeting agenda.
  • Formulates staff schedules to ensure sufficient manpower at all times.
  • Coordinates with HRD and Area Head regarding manpower requirements to ensure immediate filling-up of vacancies.
  • Monitors staff attendance and reports extreme attendance deviations.
  • Conducts orientation of newly hired staff and Security Guard.
  • Investigates incidences of theft and other highly sensitive violations against operational standards and code of conduct.
  • Counsels staff on work performance.
  • Accomplishes staff performance appraisals.
  • Attends to employee injury or illness.
  • Issues disciplinary actions on erring staff.
  • Recommends termination of probationary sales clerk and promo personnel.
  • Approves applications for leave of absences and under time.
  • Implements overtime of staff when necessary.
  • Recommends salary adjustments for staff.
  • Recommends staff promotions to Cashier and Inventory Assistant.
  • Processes incentives to be released to the staff.
  • Submits signed document/receiving copy to Accounting Sales Audit in-charge.
  • Ensures strict implementation of employee charge policy.

CASH MANAGEMENT

  • Ensures that the store's cash funds and gift certificates are secured and accounted for.
  • Attends to all overdue store accounts.
  • Ensures that operating expenses are within applied budgets.
  • Audits and signs manual sales invoices used for the day.
  • Reviews deposit slips accomplished on a daily basis.
  • Secures all manual sales invoice booklets.
  • Implements Vault clearing procedure.
  • Ensures that store has sufficient change fund.
  • Implements remittance pick up, daily cash count and GC disbursement policy.
  • Ensures proper accomplishment of remittance form and other documents (e.g: feedback form, TPS).

QUALIFICATIONS:

  • Candidate must possess at least Bachelor's Degree in Sports Science and Management, Business Studies/Administration/Management/Marketing or any related courses.
  • At least 6 months working related experience.
  • Good communication and supervisory skills.
  • Excellent customer relation skills.
  • Willing to work mall hours operation.

Job Type: Full-time

Benefits:

  • Additional leave
  • Employee discount
  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Overtime
  • Weekends

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Education:

  • Bachelor's (Required)

Experience:

  • Supervising: 1 year (Preferred)

Work Location: In person

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