Central Site Operations Specialist
6 days ago
#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:
- HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
- Expanded Medical Benefit
- Accident and life insurance
- Dental and optical reimbursements
- Free medical consultation with Lexmark's in-house doctors
- Employee privilege access to lactating, gaming, music and sleeping room
- Health and wellness activities
- Work-life balance
- Semi flex schedule and alternative work arrangements
- Dress down Friday and Shift Allowance
- Company-sponsored team bonding activities
- Career advancement opportunities
- Unlimited access to online learning
- Diversity, Equity and Inclusion programs
JOB SUMMARY:
Centralized role that is responsible to manage & execute contracted Managed Services as defined by Customer Statement of Work (SOW). The CSOM works with customer contacts, 3rd party partners and Lexmark resources to execute defined services. Duties include day to day services delivery execution, escalation management, generating reports. Accountable to support implementation activities and post implementation services to meet Customer and Lexmark targets. Expected to consistently demonstrate and represent Lexmark brand according to our mission and guiding principles.
ROLES AND RESPONSIBILITIES:
- Responsible for management and execution of a contracted Managed Services as defined by Customer Statement of Work for one or more accounts, some complex
- Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, consumables management, ad hoc reporting, normal business as usual activities
- Ensure all Customer communication is clear, relevant, timely and appropriate according to Lexmark's values and guiding principles
- Maintain and manage an active Customer Action Log
- Ensure required reports are accurate and provided timely according to the SOW and/or Lexmark standards defined. This can include monitoring and reporting on services & maintenance performance metrics to fulfill contractual SLA requirements – utilize escalation when needed. Some instances will require root cause analysis and resolution definition and implementation
- Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Customer Retention
- Assures compliance with Lexmark and Customer's HR, procurement, legal, financial, ethics and government related policies, strategies and processes
- Perform root cause analysis for defects/issues related to or perceived as caused by Lexmark product, supplies or services when required
- Manage / communicate to suppliers and partners in delivery of service as required
- Work with local management and Global Process owner teams to identify process gaps, opportunities and support models needed to enhance or improve customer support
EXPERIENCE AND BACKGROUND:
IDEAL CANDIDATE will have the following experience:
- Significant interaction with Customers in an Operations/Service Delivery role; handling issue resolution, general service delivery concerns, escalation management
- Customer interaction experience with Enterprise level clients such as Line of Business (LOB) Managers, IT or Procurement Directors, IT Professionals, Program Managers, etc.
- 2+ years experience in an operations role
- Experience with the delivery of operations through the use of technology solutions
- Demonstrated ability to interact with customers via phone and email
PREFERRED:
- Experience applying business management, financial concepts & contracts knowledge to analyze Customer needs and deliver services per the SOW
- Strong analytical/procedural background with demonstrated ability to apply a systematic approach to problem solving
- Formal certification or past experience as analyst or on-site operations role
TECHNICAL COMPETENCE:
- Experience in understanding and documenting current and future state business/operations processes
- Project management skills; prefer working knowledge of Microsoft Project
- Excellent skills in MS Office Suite including, word processing, spreadsheet, and presentation software. MS Visio and MS Access preferred; working knowledge and MS office suite basic skills are required
- Basic knowledge of software driver implementation, IP protocol schema and basic network protocols
EDUCATION (Required):
- BA/BS/BBA degree in Business
PREFERRED:
- Six Sigma, Lean, TQM or other business process improvement methodology preferred
- Project Management certification preferred
- ITIL / ITSM experience; certification preferred
-
Centralized Managed Services Coordinator
6 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeJob OverviewWe are seeking a highly skilled Central Site Operations Specialist to join our team at Lexmark Research & Development Corporation. As a key member of our operations team, you will play a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW).About the Role:This is a centralized...
-
Payment Central Representative
1 week ago
Cebu City, Central Visayas, Philippines Author Solutions PH Full timeOn-site - Cebu 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionCompany DescriptionAuthor Solutions is a leader in supported self-publishing, providing platforms for authors to bring their books to readers everywhere. Headquartered in Bloomington, Indiana, the company offers technology and services that make publishing easy, affordable, and...
-
Operations Manager
7 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeAt Central Lumber Corporation, we are committed to providing high-quality products for the homes of the future.We are seeking a results-driven leader with a proven track record in plant operations to oversee and lead the Warehouse, Production, QA, and Logistics teams within the assigned area.This role will require strong leadership and the ability to manage...
-
Central Kitchen Operations Coordinator
4 days ago
Cebu City, Central Visayas, Philippines Papsy's BBQ Inc. Full time**Job Overview:**Papsy's BBQ Inc. is a dynamic organization that values teamwork and excellence in food preparation.Key Responsibilities:Login at 6:45AM to start work at 7AM daily, ensuring timely completion of tasks.Manage multiple stations and prioritize tasks to meet production schedules.Maintain high standards of hygiene and production quality.Take...
-
Accounting & Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Add Leverage Full timeAdd Leverage Cebu, Central Visayas, Philippines6 days ago Be among the first 25 applicantsAddLeverage is hiring: Accounting & Operations SpecialistLocation: PH / RemoteJob Type: Full TimeRate: $6 - $8 / hourWe are seeking for a dedicated and detail-oriented professional to support our day-to-day operations, accounting, and compliance functions. The ideal...
-
Operations Supervisor
2 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeAbout Us:Central Lumber Corporation has over 75 years of experience as a leading manufacturer, importer, distributor, and retailer of construction materials. We are committed to providing high-quality, value-driven products for the homes of the future.Benefits:A competitive salary of $60,000 - $100,000 or more, depending on experienceUp to 42 days of leave...
-
Site Locator for Central Philippines
4 days ago
Cebu City, Central Visayas, Philippines Chef's Hut Bakery Corp (PANADERO | P DONUTS) Full timeCompany OverviewPANADERO Bakeshop, a renowned bakery chain under Chef's Hut Bakery Corp, is expanding its presence across the Visayas region. We are seeking a highly skilled and resourceful Site Locator to join our dynamic team.
-
Customer Experience Operations Specialist
6 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeAbout Our Ideal CandidateWe're looking for a highly skilled and experienced Central Site Operations Specialist to join our team at Lexmark Research & Development Corporation. As a key member of our operations team, you will play a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW).About...
-
Operations Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Conduent Full timeAre you looking for a challenging and rewarding career? Look no further than Conduent's Operations Support Specialist position. As a key member of our team, you will be responsible for developing basic knowledge of operating processes, user-based systems, and governing regulations.About the RoleIn this role, you will work closely with colleagues to ensure...
-
Plant Manager
7 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timePlant ManagerWe are seeking an experienced and dynamic Plant Manager to oversee and lead the Warehouse, Production, QA, and Logistics teams within the assigned area. The ideal candidate will be responsible for ensuring operational efficiency, driving productivity, and implementing safety and quality control measures. This role will require strong leadership...
-
Growth Marketing Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines MC3 CENTRAL VISAYAS ASSOCIATION OF DISTRICT Full timeMC3 CENTRAL VISAYAS ASSOCIATION OF DISTRICTOn-site - Cebu 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionDevelop and execute growth marketing strategies across various channels.Analyze performance metrics to optimize campaigns for user acquisition and retention.Collaborate with cross-functional teams to enhance brand awareness.Conduct market research...
-
Plant Executive
7 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeCentral Lumber Corporation is a leading manufacturer, importer, distributor, and retailer of construction materials, dedicated to delivering value-driven products for the homes of the future.We are seeking an experienced Plant Manager to oversee and lead the Warehouse, Production, QA, and Logistics teams within the assigned area.Responsibilities:Lead the...
-
Warehouse Supervisor
7 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeWe are seeking an experienced Plant Manager to join our team at Central Lumber Corporation.This role requires a strong leader who can oversee and lead the Warehouse, Production, QA, and Logistics teams within the assigned area.Responsibilities:Develop and implement strategies to optimize resource utilization, improve efficiency, and reduce costs.Collaborate...
-
Logistics Director
7 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeAt Central Lumber Corporation, we strive to deliver exceptional products and services to our customers.We are seeking an experienced Plant Manager to oversee and lead the Warehouse, Production, QA, and Logistics teams within the assigned area.Key Responsibilities:Develop and implement strategies to optimize resource utilization, improve efficiency, and...
-
Production Manager
2 days ago
Cebu City, Central Visayas, Philippines Central Lumber Corporation Full timeJob Overview:Central Lumber Corporation is seeking a highly skilled Production Manager to oversee the efficient operation of our warehouse, production, and logistics teams. This role requires strong leadership skills, the ability to manage diverse teams, and a focus on driving productivity and implementing safety and quality control measures.About the...
-
Operations Service Delivery Manager
6 days ago
Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full timeJob DescriptionThe Central Site Operations Specialist plays a critical role in managing and executing contracted managed services as defined by the customer's Statement of Work (SOW). This centralized position works closely with customer contacts, 3rd party partners, and Lexmark resources to execute defined services.Duties and Responsibilities:Manage all...
-
Operations Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Ran-Global Logistic Inc Full timeOn-site - Cebu Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionFOR POOLINGWe are seeking an Operations Specialist that is responsible for overseeing and optimizing daily business operations to ensure efficiency and productivity. Their duties include analyzing workflows, improving processes, coordinating with different departments, and...
-
Operations Management Specialist
3 days ago
Cebu City, Central Visayas, Philippines Sedron Technologies Full timeSedron Technologies is seeking an Operations Management Specialist to join our team and lead the planning and execution of industrial capital projects in the Central region of the United States.The ideal candidate will have a minimum of 10 years of experience in project management, specifically in industrial capital projects over $50M. A Bachelor's degree in...
-
Operational Excellence Professional
4 days ago
Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full timeKuehne + Nagel AS requires an Integrated Logistics Specialist SC-YY to work closely with our team to achieve supply chain compliance and operational excellence.Main ResponsibilitiesTo identify and solve problems in the daily operations flow to prevent potential service failure and drive operational excellence.Set up reports in systems for regular data audits...
-
Operations Manager
4 days ago
Cebu City, Central Visayas, Philippines Ayuda Business Management solution Inc Full timeAyuda Business Management solution Inc is seeking a highly motivated Operations Manager - Client Relations Specialist to join our team. This role requires a professional with excellent communication skills and the ability to work well in a team environment.About the Role:We are looking for a professional with at least 3-5 years of experience in operations...