REF62967D-Senior Group Manager

3 weeks ago


Quezon City, National Capital Region, Philippines WNS (Holdings) Limited (ADR) Full time
REF62967D-Senior Group Manager - Transactional Quality
  • Full-time

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.

Why Join Us? At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy a wide variety of best-in-class benefits. Also, contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Responsibilities:

  1. Manage the Quality and Training department for the leading BFS account.
  2. Develop and maintain the operational strategy for Quality management, Training, Process Documentation, and Lean programs.
  3. Spearhead all quality and training related discussions with client/customer relationships.
  4. Collaborate with the Organizational Development department and executive leaders to design and deliver corporate training programs for leaders.
  5. Responsible for process excellence initiatives.

Minimum Requirements:

  1. Bachelor's Degree (Preferred).
  2. Minimum 7-10 years' experience in a Leadership role.
  3. Lean Six Sigma Green or Black Belt (Preferred).
  4. Experience managing multiple concurrent LOBs, expansions, or large portfolio is required.
  5. Sound knowledge of US residential mortgage.
  6. Must be proficient in Microsoft products.
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