Quality Auditor

1 week ago


Taguig, National Capital Region, Philippines HRTX Full time
Role Overview

Role Overview: We are looking for a Quality Auditor Healthcare to ensure high standards of performance and compliance within our ROI (Release of Information) team. The successful candidate will play a key role in monitoring, evaluating, and improving both voice and non-voice processes.

Key Responsibilities
  • Monitor and evaluate ROI executive performance through audits (voice and non-voice).
  • Analyze call data to identify improvement opportunities.
  • Provide constructive feedback and collaborate on process improvements to enhance call efficiency.
  • Prepare reports on call quality and performance metrics.
  • Ensure timely completion of audits and feedback in line with agreed TATs.
Qualifications
  • Background in Healthcare/RCM is preferred
  • Strong oral and written communication skills
  • Flexible to work in any shift (24/7 operations)
  • Detail-oriented with strong analytical and reporting skills

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