Quality Auditor
3 days ago
Quality Auditor (RCM, Healthcare, Coding) at HR TechX Corp.
Role Summary: Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, and achieve an error detection rate at 4%.
Responsibilities- Monitor and evaluate ROI executive performance through audits (voice and non-voice).
- Analyse the call data to identify areas for improvement.
- Provide feedback, develop and implement process improvements to enhance call efficiency.
- Prepare reports on call quality and performance metrics.
- Ensure that the TAT are appropriately met in terms of audit completion and feedback.
- Flexible to work any shift (24/7).
- Strong in oral and written communication.
Not Applicable
Employment typeFull-time
Job function- Quality Assurance
- Technology, Information and Internet
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