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Customer Experience Specialist

4 weeks ago

Manila, National Capital Region, Philippines LeapFroggr Full time

Posted 9 days ago and deadline of application is on 5 Jan

Job Description

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

  • Delivering outstanding customer support by understanding and addressing customer needs.
  • Responding to inquiries with comprehensive and precise information to assist users.
  • Conducting in-person and online product demonstrations, as well as hosting webinars.
  • Maintaining and updating help documentation and other internal resources.
  • Executing various administrative tasks as directed by management.

Why Consider Joining Our Team?

  • Benefit from hands-on experience and mentoring in your role.
  • Seize opportunities for personal growth and leadership development.
  • Thrive in an environment that encourages entrepreneurial thinking.
  • Enjoy competitive compensation and a workplace with high employee satisfaction and retention.
Minimum Qualifications

Candidates must possess a bachelor's degree in any field and be adept at navigating various software and digital platforms, with a knack for picking up new technologies swiftly.

They should have a proven ability to solve problems, excellent communication skills in English (both written and spoken), and a history of working directly with customers in roles such as customer service or sales.

The ideal applicant will demonstrate strong interpersonal abilities, a customer-centric approach, assertiveness, confidence, and the capacity to work collaboratively within a team to achieve shared goals.

About LeapFroggr Inc.

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology." Our company culture revolves around excellence, family and community, cooperation and sharing.

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