Customer Service Representative

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time
Overview

This position is required to perform basic and advanced support for alarm management and to professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations. This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.

Main duties
  • ALARM MANAGEMENT & SMART DISPATCH
  • Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them based on Service Level Agreement with external customers
  • Deliver alarm information with accurate documentation by calling or sending email to external customers
  • Provide sound decision based on alarm history and graph analysis
  • Update and confirm completed work orders pursuant to customer procedures
  • Answer inbound and transferred calls and address them as necessary
Educational background

Graduate of any 4-year degree

Work experience or training
  • Fresh graduate is acceptable
  • Preferred with experience gained from interactive customer service and related functions.
  • Background in offshore service operations is an advantage
Skills and abilities
  • Computer Applications such as MS Office (Basic Knowledge in MS Outlook, MS Word, MS Powerpoint, Sharepoint and Basic Knowledge in MS Excel)
  • Lumity business systems and tools (MSSR, Salesforce, VMWare, ININ)
Other work conditions
  • Will be willing to work on shifting operations which may include weekends, to support the assigned business and customers.
  • Will be willing to work overtime or on rest day overtime to support manpower requirements during critical days and/or peak season.
  • Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.
Competency profile
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Staffing and Recruiting

#J-18808-Ljbffr

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000

    Job Title: Customer Service RepresentativeAs a Customer Service Representative, you will play a vital role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Respond to customer inquiries and issues in a professional and effective manner, escalating complex concerns as needed to ensure timely...

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines beBeePortuguese Full time ₱25,000 - ₱45,000

    Customer Service RepresentativeWe are looking for a talented Customer Service Representative to join our team. In this role, you will be responsible for coordinating with Portuguese speaking clients and managing and processing invoices and billing.RequirementsTo be successful in this position, you must have:Excellent communication skills in both English and...

  • Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    We are hiring motivated and customer-focused individuals to join our team as Customer Service Representatives. As a CSR, you will be the front line of communication for our clients, handling inquiries, resolving concerns, and ensuring a positive customer experience. This role is ideal for those who thrive in a fast-paced environment, enjoy helping people,...

  • Customer Service Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    Job Summary:We are looking for Customer Service Representatives (CSR) to join our leading account. This is a full-time, entry-level role ideal for fresh graduates and first-time job seekers looking to start a stable career in the BPO industry. Successful candidates will handle either non-voice (chat/email) or voice-based customer support.List of vacancies we...

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    OverviewAre you passionate about helping others and providing top-notch service? We're looking for Customer Service Representatives to join our growing teamSummary of This Role: Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places...

  • customer service representative

    3 days ago

    Quezon City, National Capital Region, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    The Customer Service Representative will be responsible for assisting customers through chat and email, ensuring speedy and accurate support at all times. This role involves processing customer documents, resolving issues with excellent problem-solving skills, and providing proactive assistance to prevent errors and improve the customer experience.We're...

  • Customer Service Representative

    4 weeks ago

    Quezon City, National Capital Region, Philippines Lexie Staffing & Business Consulting Full time

    Job Title: Customer Service RepresentativeLocation: Bridgetown and Libis sites.Job Type: Full-timeDepartment: Customer SupportReports To: Customer Service ManagerJob Summary:We are seeking a highly motivated and empathetic Customer Service Representative (CSR) to join our team. In this role, you will serve as the first point of contact for our customers,...

  • Customer Service Representative

    4 weeks ago

    Quezon City, National Capital Region, Philippines Lewis Glanz Consulting Full time

    Location: Quezon City- Bridgetowne, Spark, UP Ayala Technohub, Cyberwest, Eton.We are seeking a motivated and customer-oriented Customer Service Representative to join our growing team. The ideal candidate has at least 6 months of experience in customer service and a passion for providing excellent support to clients.Qualifications:- At least 6 months of...

  • Customer Service Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines Lexie Staffing Full time

    We are hiring Potential Customer Service Representatives with a passion for helping people through online, They will represent the role by Handling outbound and inbound calls , resolving issues, offering and providing product information, giving important information, and the likes focused on the position.We offer full time and onsite setup as well as...

  • Customer Service Representative

    3 days ago

    Quezon City, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000

    Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative 1 to join our team. The successful candidate will provide exceptional customer service via telephone, email, SMS and Chat to resolve customer inquiries in accordance with our service standards.The ideal candidate will have excellent communication skills, be...