CS Support Representative

1 day ago

Manila, National Capital Region, Philippines IFF Full time
Overview

CS Support Representative role at IFF. The role is responsible for overseeing the entire Order To Cash process to ensure timely order fulfillment in Business-to-Business support at the country or regional level. This includes managing sales orders for domestic, export, and consignment; coordinating customer complaints; solving operational problems; following up on order fulfillment with cross-functional collaboration; proactively communicating with customers; and implementing work process enhancements through best practice sharing within the team.

Responsibilities
  • Manage customer orders including domestic, export and consignment orders based on SOX Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any
  • Process a credit note or a debit note related to a sales order or customer complaint
  • Coordinate customer complaints and service cases related to a sales order
  • Respond to customer's inquiry in a timely and accurate manner
  • Build a strong partnership with internal and external stakeholders
  • Implement and/or optimize work processes, techniques and systems; share knowledge (best practice) and contribute to continuous improvement in Order to Cash process
  • Drive continuous process improvement and KPIs in Order to Cash process; support internal/external audit as needed
  • Problem solver
  • Accountable for actions
Qualifications / Requirements
  • Bachelor's degree (any major is acceptable)
  • 2-5 years of experience in Customer Service or Supply Chain within a B2B environment
  • Proficiency in domestic and international trade
  • Advanced knowledge of MS Office tools
  • Familiarity with SAP and Salesforce
  • Strong business English communication skills
  • Effective communication skills at all organizational levels
  • Highly collaborative and a team player
  • Cross-cultural awareness
  • Ability to work well in a team, but also capable of independently driving topics forward
Training / Certifications
  • SAP training
  • Microsoft Office tools training (Outlook, Word, Excel, PowerPoint)

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.


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