Senior Manager, Global Service Management

ParcelHero is seeking an experienced Customer Service Manager to lead our 50-strong remote team and drive service quality as we expand internationally into the US and Europe. You will coordinate with CX, QA, product, and tech teams to optimise processes and enhance the customer experience across consumer and business segments. The role demands decisive...

Turn complex billing operations into lasting customer value. We’re looking for a senior consultant who can lead post-implementation delivery, optimize evolving billing environments, and build trusted customer relationships. If you combine hands‑on platform expertise with clear communication, sound judgement, and a proactive approach to account health,...

Turn complex billing operations into lasting customer value. We’re looking for a hands‑on senior consultant who can solve platform issues, guide clients through configuration and process decisions, and help establish a new managed services practice. If you combine functional billing knowledge, technical curiosity, and calm, transparent leadership,...

Location(s): Philippines Remote Coordinate in-life service oversight by monitoring contractual measures (for example, service level agreements, key performance indicators, milestones, and penalty risks), facilitating governance routines (for example, monthly and quarterly reviews), and driving timely escalation and follow-through to protect service outcomes....

Cofense is seeking a Senior Manager, Accounting to lead the global financial close and reporting process and manage a team of accounting professionals. Reporting to the Global Controller, this role owns the monthly, quarterly, and annual close across Cofense's U.S. and international entities, ensures the accuracy and timeliness of consolidated financial...

Qore Team provides outsourced growth and operational services to businesses, including managed remote IT support and technical service delivery. We are expanding our technical-management capability to support our internal service operation, a UK-based sister company and additional outsourcing clients. The opportunity We are seeking a highly experienced,...

Thumbtack is seeking an experienced Project Manager to join our Service Operations PMO. You will plan, execute, and oversee programs that enhance service delivery and operational efficiency while coordinating with cross-functional teams. The ideal candidate has 5+ years in program or project management, familiarity with Jira, Coda, Smartsheet, and...

Honeywell Technologies is seeking a Senior Project Manager to lead AMS initiatives for refinery and petrochemical accounts. You will coordinate with GTAC, Engineering, Product Managers and field teams to ensure on-time, on-budget delivery and strong customer satisfaction. 8+ years of PM experience; PMP/Prince/CSM or Azure certs preferred; strong...

M3 USA is hiring a Senior Project Manager for M3 Global Research, an M3 company, to lead international online market research projects in healthcare. You will manage projects from start to finish, coordinating with cross-functional teams, clients, and vendors to ensure on-time delivery and budget adherence. Ideal candidates have 5+ years in market research...