Senior Managed Services Consultant

Turn complex billing operations into lasting customer value.

We’re looking for a senior consultant who can lead post-implementation delivery, optimize evolving billing environments, and build trusted customer relationships. If you combine hands‑on platform expertise with clear communication, sound judgement, and a proactive approach to account health, you’ll thrive in this role.

Work Setup: Remote

Shifting Schedule.

The onsite schedules upon client request.

Role Overview

As our Senior Managed Services Consultant, you’ll serve as the primary post-implementation contact for an assigned customer portfolio. You’ll lead platform configuration, change, integration, and optimization workstreams within defined service-level commitments; mentor junior consultants; and help strengthen customer retention, utilization, and growth. You may also build deeper functional or technical expertise in areas such as integrations, revenue recognition, data and reporting, or usage-based billing.

Key Responsibilities

• Lead Customer Delivery: Serve as the primary post-implementation contact for assigned accounts, manage recurring check-ins and business reviews, and build trusted long-term relationships with customer stakeholders.

• Run Platform Operations: Execute platform updates, pricing changes, invoice template maintenance, and other recurring configuration activities.

• Protect Billing Accuracy: Monitor billing runs, investigate exceptions, and resolve issues before they affect customer invoicing.

• Deliver Change & Enhancements: Design and implement new business-model configurations, workflow automation, and custom logic while managing change requests within allocated hours and service-level commitments.

• Maintain Integrations: Monitor CRM, ERP, tax, and payment-gateway integrations, and coordinate with technical teams to troubleshoot API and data-flow issues.

• Drive Optimization: Identify revenue leakage, under-utilization, and configuration drift, then recommend improvements that increase platform value and reduce churn risk.

• Manage Governance: Track delivery metrics, service performance, risks, and improvement opportunities using standardized task, collaboration, and quality-management tools.

• Develop the Team: Mentor junior consultants, share best practices, and contribute to team capability-building.

• Support Product & Growth: Capture customer feedback, contribute to the product feedback loop, and partner with account teams to identify and advance expansion opportunities.

Skills & Experience

• 5+ years of consulting or implementation experience with a comparable billing/monetization platform.

• Proven experience leading client-facing workstreams and mentoring junior team members.

• Strong knowledge of subscription billing, product catalogues, pricing and rating, invoicing, usage processing, and revenue recognition.

• Hands‑on experience in platform configuration, workflow automation, custom logic, reporting, and system integrations.

• Working knowledge of REST/SOAP APIs, bulk data tools, SQL‑based reporting, and integration troubleshooting.

• Experience with CRM, ERP/GL, payment‑gateway, and tax‑engine integrations; Salesforce and NetSuite exposure is advantageous.

• Excellent written and verbal communication skills, with confidence engaging customer stakeholders after go‑live.

• Strong ownership, prioritization, and problem‑solving skills in an SLA‑driven managed services environment.

• Ability to collaborate effectively across time zones and work a shifting schedule.

Tools & Technology

• Billing & Monetization: Product catalogues; rate plans; tiered, volume, and usage pricing; subscription lifecycle; invoicing; usage collection; mediation; workflow engines; approvals; customer portals; statements; and email templates.

• APIs & Development: REST/SOAP APIs, bulk extract and data‑loading tools, configurable and nested APIs, web‑toolkit development, and SQL‑based reporting.

• Connected Systems: Salesforce, NetSuite, Adyen, Stripe, Cybersource, Braintree, GoCardless, Authorize.net , Stax, Avalara/AvaTax, Vertex, SureTax, and Sovos/OneSource.

• Security & Access: Roles, permissions, sharing groups, SAML/OpenID single sign‑on, OAuth, and two‑factor authentication.

• Delivery & Governance: Jira, Microsoft Teams, GitHub, and Rocketlane or an equivalent delivery and time‑tracking tool.

Preferred Specializations