System Administrator

6 days ago

Quezon City, National Capital Region, Philippines Reed Elsevier Full time

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Job DescriptionDescription

Reporting directly to the Sr. Director of Global Sales Enablement & Training, the Global Sales Operations System Administrator will work closely with sales operations and sales teams to support the implementation and proper usage of new business/system processes, develop related training materials as needed, maintain technical solutions (Siebel, CPQ, CLMS, Salesforce), maintain data integrity and to optimize sales effectiveness. The Sales Operations System Administrator will be a subject matter expert on the end-to-end order fulfillment process for the Global Clinical Solutions Sales, Global Medical Sales and Sales Operations team. This role will work closely with several teams to include, but not limited to Pricing, Product, Commercial, Business Technology Services and Sales Operations management to ensure our systems adhere to internal policies and best practices.

Accountabilities:

  • Work closely with Sales, Contracts, Finance, and other functional teams across the organization to successfully deliver on key strategic and operational initiatives with direct impact on revenues.
  • A passion for digging into complex processes and problems with the ability to break down ambiguity into concrete and actionable activities to achieve clarity and solutions.
  • Manage and administer back/front office tools including but not limited to Salesforce, Siebel, CPQ, and CLM which will include updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
  • Participate in business process analysis, analyze user flow and behavior to help drive testing strategy and implementation for back/front office tools including SFDC.
  • Interface with system end-users to understand feature requirements and/or address support issues.
  • Document Sales operation processes both at a technical as well as at the process level as requested.
  • Assist in user training for Salesforce and other sales tools and processes.
  • Supports, when necessary, the Contracts department day to day activities during high-volume periods of the year to achieve overall sales and business objectives.
  • Performs other related duties as assigned.

Qualifications:

  • Must possess a Bachelor's degree.
  • The ideal candidate will have extensive experience working within CRM, CPQ and CLM, with an understanding of the sales process, working in a large sales organization for SaaS solutions.
  • Salesforce Certified Administrator or Certified Advanced Administrator is preferred but not required.
  • Ability to analyze and recognize potential obstacles and recommend solutions.
  • Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
  • Must be organized, self-starter, proactive, process-driven, and detail-oriented, able to prioritize according to company goals and manage time effectively.
  • Proficient with Microsoft Office (Excel, Word & PowerPoint) required.
  • Highly detail oriented with a strong desire to produce accurate, detailed and quality work.
  • Desire to learn and to share knowledge with other team members.
  • Logical thinker, and effective communication skills.
  • Ability to pivot with changes in systems, technologies, and processes.
  • Highly self-motivated, team & goal oriented with an entrepreneurial spirit.
  • Strong organizational skills required to provide timely and consistent support.
  • Effective written and verbal communication skills required.
  • Willing to work night shift.
  • Willing to follow US holidays.
Work Location

2nd Floor Building H, UP Ayala Technohub, Commonwealth Ave., Quezon City, Metro Manila, Philippines.

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