Client Support Analyst
3 days ago
Posted 4 days ago and deadline of application is on 14 Apr
Job Description- Manage client requests and issues, coordinating with internal teams to ensure timely resolution.
- Ensure all requests are logged and tracked through the appropriate systems to maintain visibility and accountability.
- Verify that client requests are within scope and escalate out-of-scope items as needed.
System Maintenance
- Perform website content updates and monitor live systems for any necessary preventive maintenance.
- Ensure content accuracy and alignment with client specifications before deployment.
- Respond proactively to system alerts to prevent downtime or disruptions.
Knowledge Development
- Continuously enhance your understanding of live systems and client specific processes.
- Stay updated on system updates, changes, and best practices to enhance support quality.
- Share knowledge with team members to improve collective expertise.
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- 1 year of experience in client support, IT support, or a similar role.
- Familiarity with content management systems, ticketing tools, and IT support processes.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving capabilities.
- Ability to manage multiple requests and issues simultaneously.
- Demonstrated ability to work in a team, adapt to changing environments, and maintain a positive attitude.
- Work from Home
- Flexitime
- Performance Bonus
- Paid Holidays
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
We are a proven IT & Digital Marketing company in the Philippines helping large enterprises quickly digitalize and innovate their customers' experiences through our expertise in Mobile, Cloud and Software Development, Salesforce Consultancy and Digital Marketing. We provide enterprise-grade solutions such as apps, portals and other software development and services such as digital marketing, for various industries such as FSI, pharmaceutical, retail and other major industries in the Philippines. Our clients include multinationals and some of the largest conglomerates in the country who use marketing and technology to retain their leadership position, leapfrog the competition or carve out a niche for themselves. We do this with our team of battle tested developers, UI/UX specialists, Digital Marketers and designers and by tapping leading cloud platforms such as Salesforce, Heroku, Amazon Web Services, Google Cloud Platform and Microsoft Azure.
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