Retail Standards Associate

1 week ago


Manila, National Capital Region, Philippines Unioil Petroleum Philippines, Inc. Full time

Job Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree in Process Management or equivalent.
  • Retailing experience from the food industry is a plus.
  • With basic to intermediate knowledge in using Microsoft Office programs and photo and video editing tools such as Canva, Adobe, and MS Designer.
  • Must have very good written and oral communication skills.
  • Must be creative and keen to details.
  • Knows how to drive, and bearer of Driver's License is a plus.
  • Willing to travel within and outside Metro Manila.
  • Fresh graduates are welcome to apply.

Job Description:

  • Analyze and study existing Unioil Retail Station standards and develop new standards in line with Unioil Retail Standards and Brand objectives.
  • Work together with other teams under retail and other departments in developing new standards that will create a unique customer delight experience.
  • Visit competitor stations and other business establishments to observe and study their existing standards and compare them with Unioil's existing standards.
  • Guide the Unioil Training Team on the proper rollout of new standard programs.
  • Analyze audit results such as CSAT, RBE Station Performance Appraisal, Social Media Feedback, etc., and discuss with the Unioil Training Team what needs to be improved.
  • Cross audit Front of House (FOH) and Back of House (BOH) audits.
  • Audit the implementation of Unioil Programs by the Stations.
  • Monitor progress and provide reports to the Retail Sales Team on the implemented programs.
  • Monitor progress and assess the effectiveness of the implemented programs through actual field observations, dealer feedback, and customer surveys.
  • Create materials that will be used in the rollout of Unioil standards.
  • Other tasks assigned by the immediate supervisor from time to time.
  • In charge of classroom training for Dealers and FA development programs and others.
  • Prepare designs using computer applications such as Photoshop, SketchUp, etc.
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