PMO (Programme Management Office) Specialist - For Australian Client

6 days ago

Manila, National Capital Region, Philippines Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) Full time

Roles and Responsibilities:

Technology

  • Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems
  • Undertake refresher or other ad hoc training as required
  • Extract data and prepare standard reporting (using reporting functionality within JLL's Project Management Information System)
  • Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout)
  • Where included in role, use Client technology systems to capture data / undertake key deliverables

Data Quality

  • Monitor / report on technology usage / adoption
  • Monitor and Report on data quality in PDS / Client Systems
  • Liaise with PDS delivery teams to identify and monitor the correction of data quality errors

Process & Procedures

  • Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc)
  • Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc
  • Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc)
  • Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc)

Reporting

  • Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc
  • Collate information as directed to support Account funding requests / business approval
  • Prepare regular / ad hoc reporting as directed by PMO Lead
  • Prepare meeting record / minutes (as directed)

Finance

  • Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc)

Data analysis and Management

  • Review and assist in tracking projects against Account / Project KPI's including
    • Budget / Programme Compliance
    • Satisfaction Surveys / Medallia
    • Risk Reporting
    • Assist in project Benchmarking

Communications

  • Support communication activities within Account

Core technical skills

  • Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations.
  • Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval.
  • Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities.

Soft Skills:

  • Clear and effective verbal and written communication skills.
  • Demonstrate proactivity in delivering the role.
  • Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently.
  • Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks.
  • Adaptability and Flexibility to changes in work priorities.
  • Strong problem-solving skills to identify and resolve challenges / roadblocks
  • Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia
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