Client Service Account Manager

7 days ago

Taguig, National Capital Region, Philippines Fairygodboss Full time
Why you should apply for a job to JPMorgan Chase:

61% say women are treated fairly and equally to men

77% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

Position summary

Develop and manage product/service gaps, leveraging Treasury Services capabilities.

Partner with internal teams to develop strategic and tactical business plans.

Recommend and participate in product enhancements and service delivery plans.

Meet with clients periodically to stay informed of their needs.

Work closely with internal partners to identify areas for improvement and efficiency.

Advocate on behalf of clients to provide an exceptional service experience.

Ensure clients' compliance with risk policies and educate them on risk/legal requirements.

Serve as the primary contact for strategic account issues.

Required Qualifications, Capabilities, and Skills:

  • Minimum of 3 years of relevant industry and/or functional experience.
  • Understanding of core Treasury Services product sets.
  • Ability to communicate clearly and confidently, both orally and in writing.
  • Effective time management in a fast-paced environment.
  • Ability to collaborate with internal colleagues and external clients.
  • Sound judgment in decision-making and risk evaluation.
  • Flexibility with working hours and proficiency with virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

  • Experience in client service within the financial industry.
  • Strong analytical skills to assess client needs and satisfaction.
  • Ability to lead and influence cross-functional teams.
  • Proficiency in virtual connectivity tools and technology platforms.

Application process: All application requirements, including an updated resume detailing your career, should be submitted through the Oracle system.

Internal Application Eligibility Requirements:

  • Tenure: Must meet minimum employment tenure requirements, typically a 12-month period unless specified otherwise.
  • Performance: Must meet satisfactory performance standards as defined by the firm.

You affirm that you meet these requirements and declare any potential conflicts of interest as per company policies. Ensure your profile is current in the hiring system and discuss internal mobility plans with your manager. Attach your updated resume if possible.

Hiring managers and recruiters will review applications to identify the best candidates based on the required skills and experience. Not all applications will result in an interview, but all will be acknowledged.

About us

JPMorgan Chase, with a history spanning over 200 years, offers innovative financial solutions globally. We are committed to diversity and inclusion, providing equal opportunities regardless of protected attributes and making accommodations for various needs.

About the team

J.P. Morgan's Commercial & Investment Bank is a global leader in banking, markets, securities services, and payments, serving clients in over 100 countries with strategic advice, capital raising, risk management, and liquidity services.

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