Data & Analytics Officer (Salesforce Administrator)

4 weeks ago


Manila, National Capital Region, Philippines Newport World Resorts Full time

JOB SUMMARY

The Data & Analytics Officer (Marketing Analytics) will serve as the Salesforce Administrator, ensuring seamless operations, driving efficiency, and maintaining the Salesforce system's optimal performance. The Data & Analytics Officer will be responsible for configuring and maintaining the system to support both the marketing and IT teams effectively. This role will play a key part in optimizing Salesforce usage, ensuring data integrity, and streamlining processes across departments.

RESPONSIBILITIES

Systems and Configuration

  1. Maintain and manage user access based on permission sets, ensuring security and data integrity.
  2. Customize and configure Salesforce, modifying workflows and validation rules as needed.
  3. Design and implement custom reports and dashboards tailored to business requirements.
  4. Conduct regular data quality checks and apply data cleansing techniques.
  5. Create reports and dashboards to deliver key performance insights for management and the marketing team.
  6. Provide user support, troubleshooting issues within the Salesforce system.

Reporting and Analysis

  1. Create reports and dashboards to deliver key performance insights for management and the marketing team.
  2. Support business units in analyzing their data and other related queries.
  3. Assist in conducting market research and analyzing data to assist the company in developing the most effective marketing strategies and programs.
  4. Ensure accuracy of data and quality of reports.

QUALIFICATIONS

  1. Graduate of a Bachelor's degree or higher in IT, Programming, Computer Science or other relevant field.
  2. At least one (1) year experience in Salesforce configuration or other CRM.
  3. Excellent verbal and written communication skills.
  4. Excellent planning and organizational skills.
  5. Excellent analytical skills.
  6. Ability to handle highly confidential and sensitive information.
  7. Ability to collate, analyze, and derive/present insights from data.
  8. Proficient in statistical techniques and tools.
  9. Advanced skills in Microsoft Office applications such as Excel and PowerPoint.
  10. Advanced skills in Dynamic System Reporting (DRS), SQL, and SAS is an advantage.
  11. Positive and confident personality.
  12. Works effectively with a team.
  13. Self-motivated and reliable.
  14. Organized and has great attention to details.
  15. Adaptable and can handle stressful and high-pressure situations.
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