Technical Writer

2 weeks ago

Manila, National Capital Region, Philippines Optum Full time

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner.

Chief responsibilities of this position include designing and maintaining procedural material (P&P, Job Aids, Decision Trees, etc.) for the business unit. The source information is gathered from Subject Matter Experts, where the individual appropriate for this role would then use their expertise on wordsmith, formatting, process flow, and information-mapping to create a clearly written, user-friendly tool that both a seasoned employee and a new hire could follow.

The candidate for this position should be able to work independently and within a team environment. Organization and project management skills are integral to success in this role. The individual will be expected to work with our internal business customers to ensure the content continually aligns with the business objectives. The ability to develop and maintain collaborative relationships with customers and within the team is expected.

Primary Responsibilities
  • Write and edit internal web-based procedural material.
  • Review and analyze current material and recommend revisions or changes in scope, format, and content for improvements.
  • Participate in projects and process improvement initiatives.
  • Assist with interviewing subject matter experts to become familiar with applications and production methods.
  • Assist with validating deliverables for accuracy, readability, and usability while adhering to style guide standards.
  • Manage review, approval and execution processes to ensure achievement of writing objectives in addition to quality and turnaround time standards.
  • Know audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements).
  • Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholders.
  • Ensures compliance with applicable timelines and quality standards.
  • Other duties as assigned.
Required Qualifications:
  • 1+ year Business or Technical Writing experience
  • 3+ years' working knowledge in each of the following: Microsoft Office Suite including MS Excel, MS PowerPoint, and MS Word
  • With experience in knowledge management/using a knowledge-based tool
  • Excellent verbal and written communications, time management and organizational skills
  • Strong people skills with the ability to work with different levels of the organization
  • Demonstrate strong analytical skills
  • Demonstrate flexibility to work and support a "constant change" environment
  • Developing proficiency level in Lean and process mapping
  • Willing to work in a hybrid work arrangement
Preferred Qualifications:
  • Certification in Technical Writing
  • Experience with Microsoft Visio
  • 1+ year experience with HTML & CSS
WHAT WE OFFER:
  • Market Competitive Pay Levels
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits
WHO WE ARE:
  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
  • UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
  • We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
  • As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together

Seniority level

Associate

Employment type

Full-time

Job function

Writing/Editing

Industries

Hospitals and Health Care, Business Consulting and Services, and Technology, Information and Media

#J-18808-Ljbffr

  • Technical Writer II

    6 days ago

    Manila, National Capital Region, Philippines RealPage, Inc. Full time

    This position is part of a team of writers developing online documentation and related collateral for web-based applications. The writer will also publish and maintain documentation resources for RealPage products. The person in this role works with business analysts and development teams, other writers, and editorial staff. This individual must be...

  • Technical Writer

    1 day ago

    Manila, National Capital Region, Philippines Pan Asia Resources PH Inc. Full time

    Duties and ResponsibilitiesPlans, develops, organizes, writes and edits operational procedures and manuals.Researches, develops and documents technical design specifications.Produces electronic documentation in addition to hard copy manuals.Maintains a comprehensive library of technical terminology and documentation.Analyzes documents to maintain continuity...

  • Software Technical Writer

    4 weeks ago

    Manila, National Capital Region, Philippines ACCPRO International Full time

    The Documentation writer will be mainly accountable for the below items/tasks (among other relevant responsibilities:• Understand our solution functionally and technically then write and edit documentation content. Ensure all content is relevant, consistent, and optimized for end-users• Participate in the content creation, publishing and strategy of our...

  • Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines China Systems Technology Corporation Full time

    Add expected salary to your profile for insights.Job ResponsibilitiesResponsible for producing technical and end-user documentation of the company's trade finance products, interface systems, and new banking solutions.Provide documentation assistance to our Marketing and Training support teams, and lend expertise to projects requiring documentation skills...

  • Technical Document Writer

    6 days ago

    Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

    About UsCognizant Technology Solutions Philippines Inc. is a global organization that serves clients across multiple industries.We are committed to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era.Key ResponsibilitiesSkilled writer with a strong understanding of procedural documentation and experience in...

  • Technical Content Writer

    4 days ago

    Manila, National Capital Region, Philippines Employment Hero Full time

    Technical Content Writer (12 month Fixed Term) - Remote (JOB-309891)Location: Manila, PhilippinesSector: HR & PersonnelSalary: CompetitiveOur mission and where you fit inAt Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some impressive growth...

  • Documentation Writer

    1 day ago

    Manila, National Capital Region, Philippines Asticom Technology Inc Full time

    About UsAsticom Technology Inc. is a leading provider of technology solutions. We are committed to delivering high-quality products and services that meet the needs of our customers.We are seeking a Documentation Writer to join our team. As a Documentation Writer, you will be responsible for creating high-quality technical documentation that is accurate,...

  • Content Writer

    6 days ago

    Manila, National Capital Region, Philippines Sysgen RPO, Inc. Full time

    Work location: Alabang + OnsiteClient: Multinational + Night ShiftContent WriterProficiency in Google Analytics, Grammarly or similarWith at least three (3) years' experience as a Content WriterStrong understanding of SEO best practices and how to implement them in content creationStrong research skills and ability to write on a variety of...

  • IT Documentation Writer

    3 days ago

    Manila, National Capital Region, Philippines National University - Philippines Full time

    National University - Philippines is looking for a skilled Technical Writer to create accurate and easy-to-understand documentation for various SAP applications.About This RoleThis is an exciting opportunity to work with a talented team of professionals and contribute to the growth of the organization.The ideal candidate will have a Bachelor's degree in IT,...

  • Technical Writer/Editor

    6 days ago

    Manila, National Capital Region, Philippines Panagora Group Full time

    Panagora Group | Short Term Technical (consultant) Technical Writer/Editor - PCPN Sandbox ImplementationManila, Philippines | Posted on 08/14/2024 Period of Performance: August 2024 – December 2024BackgroundPanagora Group is a social enterprisededicated to providing high-quality, high-impact international development,global health, and learning...

  • Creative Writer

    6 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Creative Writer / JournalistResponsibilities:Collaborate with Subject Matter Experts and clients to produce technical and creative written content such as character dialogues, scripts, blogs, training materials, and social media posts.Write clear, concise, and engaging content that effectively communicates to both technical and non-technical...

  • Technical Communications Expert

    6 days ago

    Manila, National Capital Region, Philippines RealPage, Inc. Full time

    Job DescriptionAs a Technical Writer II at RealPage, Inc., you will be responsible for creating and maintaining high-quality documentation resources for our web-based applications. This includes developing online help systems, user guides, and other technical collateral materials as assigned.You will work closely with business analysts, development teams,...

  • Multimedia Writer Professional

    4 days ago

    Manila, National Capital Region, Philippines Employment Hero Full time

    Job DescriptionWe are looking for a highly skilled Technical Content Writer to join our team at Employment Hero. The successful candidate will be responsible for creating high-quality digital content that meets the needs of our customers.Main ResponsibilitiesContent Creation: Develop and deliver written content tailored to diverse audiences, incorporating...

  • Technical Communications Expert

    4 days ago

    Manila, National Capital Region, Philippines Employment Hero Full time

    Employment Hero Job DescriptionWe are seeking a skilled Technical Content Writer to join our team. As a Technical Content Writer, you will be responsible for creating high-quality digital content that empowers customers to get the most value from our products and services.Key ResponsibilitiesContent Development: Create clear and concise written content for...

  • Technical Writer

    2 days ago

    Manila, National Capital Region, Philippines Pilipinas Teleserv Inc. Full time

    Prepare, review, revise and maintain technical documents, including diagrams, systems, operations, testing, and user documentationGather and analyze technical product information from various sources to document new or changing product functionalityWrite, format, edit, review, and proofread procedural and technical information for technical and non-technical...

  • Customer Experience Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines First Advantage Philippines Inc. Full time

    As a Technical Writer, you will be responsible for creating and maintaining a variety of documentation, including Standard Operating Procedures, training materials, and user manuals, ensuring that all content is tailored to meet the needs of both technical and non-technical audiences. You will collaborate closely with cross-functional teams to gather product...

  • Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines HawodTech Solutions Full time

    Minimum Requirements:Bachelor's degree in relevant technical fieldAt least 3-4 years of technical writing experience using ConfluenceSuperior written and verbal communication skills and experience working with content in multiple mediums.Experience working cross-departmentally to communicate the nuts and bolts of a product.Strong experience owning an...

  • Compliance Writer

    6 days ago

    Manila, National Capital Region, Philippines Fusion360 Full time

    Want to grow in a dynamic job that you love? Are you looking for stable full-time work in a stable company that allows you to grow professionally?Want to learn and grow new skills in technical writing, teaching, and training, and work in a great environment to grow your career?A rare once-in-a-lifetime opportunity with one of Australia's leading Education...

  • Technical Writer

    1 day ago

    Manila, National Capital Region, Philippines VITRO, Inc. Full time

    Key Task Responsibilities:Job Description DevelopmentDevelops, reviews, and updates job descriptions for various roles to ensure alignment with organizational goals and industry standards.Ensures all job descriptions accurately reflect duties, responsibilities, qualifications, and reporting relationships.Documentation and Content CreationProduces...

  • Technical Writer

    2 weeks ago

    Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time

    Qualifications:Completed 2 years in college without back subjects.Above average writing skills and with technical experience (preferably on devices/gadgets).Must have an average grasp in tech devices such as Fitbit, Pixel Phones.Must love to write articles such as Knowledge Base, Help Center articles in line with latest technological trends.Ability to write...