Customer Success Officer
6 days ago
Minimum Requirements:
- Graduate of any Business course
- With at least (1) one year related experience or working in a BPO company
- With background in teaching and training
- Fresh graduates are welcome to apply
Principal Functions:
- Evaluates and analyzes partner needs
- Customer service/technical support
- Acts as a customer advocate
- Establishes retention goals
Customer Success:
- Reviews partner complaints and concerns
- Customizes a training course and educational material for the partner
- Enhances training course
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