Claims Analyst

4 weeks ago

Mandaluyong City, National Capital Region, Philippines EPS Consultants Full time

The primary role of this position is to support Claims Adjusters located in North America by completing various tasks as instructed. The Claims FNOL Handler will be responsible for a range of activities, including receiving and registering claims, reviewing insurance policies, documenting claims, and coordinating with adjusters, keeping detailed record of claim-related interactions for compliance and future reference and ensuring that all work is completed accurately and efficiently.

This role is also responsible for providing exceptional support to customers through inbound calls. The Claims Admin FNOL role will assist customers with inquiries related to filing claims, submitting new claims, understanding claim requirements, and checking the status of their claims.

Qualifications:

  • Tertiary Qualified or minimum of 2 years of experience in claims handling, administrative support, with voice process or a related role, preferably within the insurance industry.
  • Familiarity with call center software and customer relationship management (CRM) systems
  • Claims processing, insurance industry or customer service background for at least 6 months is required.
  • Able to work on a night shift schedule.

Additional details:

  • Permanent and direct-hire
  • Fully onsite in Mandaluyong City
  • 5 days work week; Night shift schedule (with 15% night premium)
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