Sr. FinOps Analyst

6 days ago

Manila, National Capital Region, Philippines Amazon Full time
Sr. FinOps Analyst - Accounts Receivable

As an AR Collections Analyst, you will support Amazon's strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment, for our AWS business line.

Responsibilities

This role will require the successful candidate to:

  1. Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.
  2. Handle the full cycle of accounts receivable past due balances, including research, analysis, and account reconciliations.
  3. Call customers and schedule resolution sessions to understand the procure-to-pay cycles of our customers.
  4. Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
  5. Manage internal and external Accounts Receivable inquiries.
  6. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
  7. Understand the Amazon billing processes to provide guidance to customers, identify defects, and drive resolution upstream of AR.
  8. Understand the pain points of customers and solve our customer's problems.
  9. Provide prompt, efficient, detailed, customer-oriented service to customers.
  10. Escalate when appropriate to direct manager and/or senior leaders.
  11. Keep detailed notes, task creation, and reminders in our collections tools.
  12. Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
  13. Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.
  14. Analyze trends and suggest process improvements.
  15. Perform other projects and duties as required.
Working Conditions

- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be reporting on a mid or night shift and may also be requested to be on a shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.

BASIC QUALIFICATIONS
  1. Graduate of a Bachelors Degree.
  2. Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs.
  3. Knowledge on Outlook, Word and Excel or similar desktop applications.
  4. Proficient in Microsoft Excel and Word.
  5. Flexible to work in a shifting schedule.
  6. Exemplifies traits of being a Team player, has good interpersonal skills, hardworking, adaptable, and detail-oriented.
  7. Can work under pressure and with deadlines.
  8. Excellent verbal and written communication skills, with a strong customer service focus.
  9. Ability to prioritize, multi-task and work with minimal supervision.
  10. Open to working with diverse teams with different cultures on a global team.
  11. Amicable 80% of the time will be coordinating or answering inquiries of customers via email or inbound calls.
PREFERRED QUALIFICATIONS
  1. Preferably with a Bachelor Degree/Masters Degree in Finance/Accounting as Major Subject.
  2. Preferably has working knowledge on Oracle Financials or other Finance ERP tools.
  3. Preferably with Accounts Receivable or Collections background.
  4. Excellent organizational and time-management skills.
  5. Knowledge of Amazon business or the e-commerce/ IT industry.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: December 13, 2024 (Updated about 3 hours ago)

Posted: December 20, 2024 (Updated about 5 hours ago)

Posted: December 24, 2024 (Updated about 6 hours ago)

Posted: December 24, 2024 (Updated about 6 hours ago)

Posted: December 24, 2024 (Updated about 6 hours ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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