Engineer I Technical Services
2 weeks ago
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or a recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today
MAIN OUTPUT:
- Provide technical assistance to all customers through phone, email, and chat:
- Answer all phone calls, emails, and chats from both internal and external customers with the highest level of quality and service.
- Perform controller/device selection or cross-reference based on technical data and system applications.
- Create visual guides for troubleshooting or installation, such as technical drawings, work instructions, or troubleshooting guides, to achieve satisfactory resolutions with customers.
- Create a case for all interactions for proper review and reporting.
- Programming of Copeland Controllers using appropriate reference documents:
- E2 Controllers – new applications or retrofits.
- Site Supervisor – new applications or retrofits from E2.
- E3 Controllers – new applications or retrofits from E2.
- XWEB Controllers.
Conduct remote commissioning via phone on start-up sites to ensure all systems are in working condition before signing off with the contractor on-site.
Create Graphical Custom Screens using standard tools and templates, which include mapping of Graphical Instruments and installation into PC.
Troubleshoot and provide technical assistance for temperature monitoring products for food service applications.
Participate in functional cross-training across other business teams and/or departments.
Contribute to team improvement by documenting information from frequently asked questions by creating KB, Kaizen, WI, or Troubleshooting Guides.
Work with the team on system and process improvements and other value-added projects as identified by the senior/lead.
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team
Our Commitment to Diversity, Equity & Inclusion
At Copeland, we believe having a diverse, equitable, and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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