HK Order Taker/Coordinator

About the role

We are seeking a dedicated HK Order Taker/Coordinator to join our Housekeeping department at Interactive Multi-Purpose Cooperative. This is a full-time position based in Makati City, Metro Manila. In this role, you will be the vital link between guests, housekeeping staff and management, ensuring seamless communication and efficient coordination of all housekeeping services. You will play a key part in maintaining the high standards of cleanliness and guest satisfaction that our organisation is known for.

Key responsibilities

• Receive and log housekeeping requests and special cleaning orders from guests and internal departments

• Prioritise and assign tasks to housekeeping team members based on urgency and availability

• Maintain accurate records of all orders, requests and completion status using the property management system

• Communicate special instructions and requirements clearly to housekeeping staff

• Monitor progress of assigned tasks and provide updates to guests and management

• Handle guest complaints and concerns related to housekeeping services with professionalism and courtesy

• Coordinate with other departments including front desk, maintenance and management to ensure timely service delivery

• Prepare daily housekeeping reports and statistics for management review

• Ensure compliance with cleaning protocols, health and safety standards

• Assist in training and guiding housekeeping team members on procedures and standards

What we're looking for

• Proven experience in a housekeeping coordination, hospitality administrative or similar customer service role

• Excellent organisational and time management skills with the ability to multitask effectively

• Strong verbal and written communication skills in English; proficiency in Filipino is advantageous

• Proficiency with property management systems and Microsoft Office applications

• Attention to detail with the ability to maintain accurate records and documentation

• Problem-solving mindset with the ability to handle complaints and resolve issues professionally

• Team player with strong interpersonal skills and the ability to work with diverse groups

• Knowledge of housekeeping standards, cleaning protocols and hygiene practices

• Reliability and punctuality with the flexibility to work according to operational needs

• Certification or training in hospitality management or housekeeping coordination is preferred

What we offer

At Interactive Multi-Purpose Cooperative, we value our employees and are committed to creating a positive work environment. We offer competitive compensation, opportunities for professional development and career advancement within the hospitality sector. We provide a supportive team culture where your contributions are recognised and valued. Our organisation promotes work-life balance and employee wellbeing initiatives to ensure our team members can thrive both professionally and personally. We welcome applications from all candidates and are committed to creating an inclusive workplace.

About us

Interactive Multi-Purpose Cooperative is a dynamic and progressive organisation serving the hospitality and tourism industry in the Metro Manila area. We are dedicated to delivering exceptional service standards and creating memorable experiences for our guests. Our commitment to excellence, professionalism and innovation drives everything we do. We pride ourselves on fostering a collaborative work environment where team members are empowered to contribute to our collective success. We are an equal opportunity employer committed to building a diverse and inclusive workplace.